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If we had paid by direct debit we could have stopped the payments but because we paid a lump sum at the start of the year and then made a claim for his treatment up to death, for which they made no payment, as it was under the excess, we have been refused...
I took out insurance for my boxer pup, unfortunately she has needed an orthopaedic investigation after 2 years . On checking the policy there is £85 excess and 20% excess which was mentioned at point of sale.
In essence misold the policy via a telephone...
Made a claim after some detailed tests, the dog showed all the symptoms of a serious lymphatic problem, Amazingly all was well with the dog. Not all was well with Animal Friends insurance, we were fully expecting a £100 excess to be deducted however for...
Good value for the money. Hassle free process. Claims were all handled fairly and excess was reasonable.
waiting for my case to come back from ombudsman
cannot believe the amount of rubbish I have been told
why they wont pay the claim !
Things like we no its not diagnosed, but its a recurring problem, but I was asking them to pay for an x-ray that shows...
Refused my claim on the basis that I claimed within the first 14 days of the insurance on 23/7. The actual date of the claim was 23/8 a month later.
How can they say this and try to get away with it? Will be phoning first thing Monday morning to address...
I had a cheaper quote from others, but am glad I went with Petplan. They have paid two claims and been very efficient with no hassle. Thanks Petplan!
We are having trouble with our claim as our dog hasn't had a booster in a couple of years which for some reason has gone unnoticed by us , we used to get reminders but our vet claims they send them out but we cannot recall any being delivered , he has...
My vets and Vetsure have been fantastic. My Chocolate Labrador Yogi only went to the vets for an upset tummy and instead had to have an operation for a tumour on his spleen and have it all removed. Vetsure paid the bill less any excess and percentage to...
The price is superb. I've seen some comments here about the credit agreement but it's the same company I use for my car and I've not had any problems.
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