Every single touch point with Admiral Pet Insurance has wasted my time. Friction opening a claim, friction communicating with me, friction communicating with the vets, slow to respond to anything, asked me if they should pay the vet direct but then sent a...

Our dog recently had a problem with his back end. Unfortunately, he is terrified of the vets, and so had to be sedated before the vets could examine him and diagnose the problem. He had an infection, which needed antibiotics, but because of the need for...

Everything is easy until it comes to them paying out!

I've unfortunately had 2 claims with my dog. It took an age for them to pay the first, and I had to call several times.

The second, they are still stalling by claiming (despite several letters from...

Very bad experience with Tesco Pet Insurance for my adopted ex racing greyhound I’ve had for 6 years now aged 9. For Tesco you can read Sainsbury’s etc, etc, all underwritten and owned by the same mob.
The pet insurance business, as has veterinary...

I have insured my dog with Tesco Pet Insurance for many years. After he suffered seizures and had to be put to sleep, I was hit with a £600 bill for his final care and cremation. Despite my policy stating a 'Bereavement' limit of £200, Tesco has seen fit...

Been using Tesco pet insurance for many years without ever making a claim. Went up a lot each year but kept it going. However, my dog was diagnosed with diabetes in December last year (2025) so had to make my first claim. Had to pay £120 excess plus 20%...

I've always found Sainsbury's pet insurance customer service staff very helpful & polite. My cat Paul was very ill & was put to sleep last week. Yesterday I received a really lovely sympathy card from them which was so touching. I will use them again...

I have just made my second claim for TPLO surgery. On both occasions payout was very efficient. This time was just over two weeks.

Well I just want to say how fantastic Tesco pet insurance has been and how much they have really looked after me and my pet of course.. they have been so helpful, kind and understanding. I can't get over the customer service I have received throughout the...

Terrible experience trying to get a claim pre-authorised.
My vet provided history & Tesco have misinterpreted the information to reject a claim & add exclusions to the policy.
My vets records stated 'Teeth good with minimal gingivitis' and Tesco has...