With a huge range of cat, dog and horse insurance policies on the market, it can be hard to pick the policy and provider that best fits your needs and budget.

We ask pet and horse owners who are customers of the UK’s leading insurance providers to share their experiences and help other owners like you, choose the best pet or horse insurance policy type and provider. 

Please read some of the thousands of pet insurance reviews from other owners and leave your own review if you are a customer, too. All the inside information on the service and support the insurance companies provide, and how easy or complex they make it to submit and get a claim paid, helps others make an informed choice. Your views can also encourage our insurance companies to offer the best possible service they can.

Once you’ve narrowed down your options click through our site links on your chosen insurer's page to get a quote and help us to help pets and equines in need through our charity donations

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We want to give pet and horse owners lots of real customer reviews to read when deciding on the right policy for them and their animals so we need new reviews from you! 

Leave a Review

Pet insurance reviews

Insurer: NFU Mutual
By:
Anna
Posted: 16/01/2019

Recommended
by reviewer

5

My horse was 10 years old with no known vet history. When he was injured NFU payed out for all of his vets bills. Top class service! Would always recommend life cover as company's won't insure you for any known previous conditions.

Insurer: Petplan
By:
Anna
Posted: 16/01/2019

Recommended
by reviewer

5

My dog is insured with Petplan through pets at home and I use their vets for pets services. I've insured him for lifetime cover since he was a puppy so every year I get £4,000 to spend on vets bills. He has had an ongoing conditions since he was 3 (now 8)...

Species:

Dog

Breed:

Labrador Mix

By:
Andy Rowles
Posted: 16/01/2019

Recommended
by reviewer

5

After comparing quotes on a comparison site, I selected lifetime pet cover and level of cover with regard to the level of risk for our pets breed, as it appeared to give the best flexibility.

Species:

Dog

Breed:

Mixed Breed

Insurer: Tesco Bank
By:
madalaine anthony
Posted: 14/01/2019

Recommended
by reviewer

5

We have claimed around 5000 already this year from tesco bank for a slipping patella.
tesco have always paid the claims with in 2 to 3 days too!
So thank full to all the staff for there constant help and advice, With out the insurance I would of been in...

Species:

Dog

Breed:

Irish Setter

Insurer: Animal Friends
By:
Michael Lyon
Posted: 13/01/2019
1

Animal Friends added £70 after Year 1 for Lifetime Cover, which I reluctantly accepted. Then after Year 2 they added another £70! I put my dog's details into comparison site and instead of my £308 renewal, Animal Friends were offering the same cover for...

Species:

Dog

Breed:

Mixed Breed

Insurer: Petplan
By:
Jane Loxton
Posted: 12/01/2019

Recommended
by reviewer

5

I have a Petplan Classic policy for my Jack Russell terrier and when I made a claim for help with teeth extractions, by my vet, the company gave a sizeable contribution towards the bill. At first the claim was denied, but I wrote to the company setting...

Species:

Dog

Breed:

Jack Russell Terrier

By:
David
Posted: 12/01/2019
1

I would advise against using John Lewis Pet Insurance. We are tied in to them because of our pet's condition, otherwise we would leave them. I have had to contact them many times to clarify claims. Upon calling they often say that the screen is slow to...

Species:

Dog

Breed:

Mixed Breed

Insurer: Petplan
By:
Donot want to say
Posted: 11/01/2019
1

Discussed! 😩😲
Again as another person has highlighted below I would score a zero if I could.

We are in the process of going to the media as well as a solicitor via CAB regarding issues we have had with petplan.

I have paid the highest price policy now...

Species:

Dog

Breed:

Cavalier King Charles Spaniel