Direct Line Pet Insurance

Ranked

#15
15 of 21 insurers by customers

Read customer reviews for Direct Line Pet Insurance which provides all customers access to PawSquad offering live chat and video calls with UK vets 24/7. There policies are flexible so you can customise your cover to suit you and your pet. There are multi pet discounts and you can submit claims online with Direct Line happy to deal with your vet direct.

Direct Line Pet Insurance offers 2 types of customisable pet cover with multiple additional options available, and is underwritten by UK Insurance Ltd.

Reviews

2.0
  • 29 reviews
  • Excellent
    21%
  • Very Good
    3%
  • Average
    3%
  • Poor
    3%
  • Terrible
    69%
Coverage

The Direct Line Essential Pet Insurance cover is a 12 month Time Limited policy offering up to £4,000 cover per condition in 12 months. Cover is for accident, injury and illness, and complementary treatments per condition. Once the limit is reached that condition will no longer be covered. Individual treatment limits may apply.

Their Advanced Cover is a Maximum Benefit policy offering £8,000 per condition with no time limit and covers accidents, illness, disease, complementary treatments and dental disease up to £1,000 cover, included in the overall cover limit. Once the policy limit is reached for each condition that condition is no longer covered by the policy and becomes a pre-existing condition. Additional cover available for Advertising and rewards if your pet is lost, overseas travel cover, pet boarding fees if you are hospitalised, death cover up to £1,500, lost pet cover, holiday cancellation cover because of your pets urgent needs.

Third Party Liability cover is available for dogs up to £2.5million.

Excess

£80 excess for vet fees for cats and £95 excess for vet fees for dogs. Optional voluntary excess of £160 for cats and £190 for dogs. Third Party Liability cover has a £250 excess.

Age Limits

Cover available from 8 weeks of age to 11 years (up to 6 years for some breeds of dogs).

Waiting Period

14 days.

Additional Policy Information
Can they pay your vet direct?

Yes, this can be arranged.

Please note

Policies are subject to exclusions and conditions so please always consult the insurer's policy documents before you buy. 

Pet Insurance Review compiles the latest Policy information and general company information from each insurers website with the information gathered on the date shown. We make every effort to ensure the information is correct but cannot be held responsible for any inaccuracies.  

Company info

Direct Line Pet Insurance provide all dog and cat pet insurance customers access to PawSquad offering live chat and video calls with UK vets 24/7 and their policies are flexible so you can customise your cover to suit you and your pet. There are multi pet discounts and you can submit claims online with Direct Line happy to deal with your vet direct. They offer 2 types of customisable pet cover with multiple additional options available. Direct Line Insurance is underwritten by UK Insurance Ltd. 

Direct Line Pet Insurance Reviews

By:
K
Posted: 01/12/2023

Recommended
by reviewer

5

I have claimed ×2 in 12 months. 1st foot, toe infection 1300 was paid, 2nd elbow coronoid disease cost £4000+
I have to pay £1300 as my policy cover up to £4000. Just received email and all is sorted. I can't complain at all.

Breed

Cane Corso

Species:
Dog
By:
Alan Buchanan
Posted: 11/09/2023
1

Never made a claim in 5 years for my dog. Recently he had an ear infection which cost over £500 to resolve. Direct Line decided as he had an ear infection in 2019 this was a recurring illness and turned down claim. Vet wrote to them saying in his opinion...

Breed

Labrador Retriever

Species:
Dog
By:
Chris Hughes
Posted: 29/06/2023
1

Our lovely dog was in trouble and ultimately needed to be put to sleep. Direct Line wouldn't pay for the dog to be uthenised - we wonder why we paid £90 per month only to find they had uthenasia as an exclusion in the small print. No other claims. The vet...

Breed

Labrador Retriever

Species:
Dog