Direct Line Pet Insurance

Ranked

#15
15 of 18 insurers by customers

Read customer reviews for Direct Line Pet Insurance which provides all customers access to PawSquad offering live chat and video calls with UK vets 24/7. There policies are flexible so you can customise your cover to suit you and your pet. There are multi pet discounts and you can submit claims online with Direct Line happy to deal with your vet direct.

Direct Line Pet Insurance offers 2 types of customisable pet cover with multiple additional options available, and is underwritten by UK Insurance Ltd.

Reviews

1.9
  • 15 reviews
  • Excellent
    13%
  • Very Good
    7%
  • Average
    7%
  • Poor
    0%
  • Terrible
    73%
Coverage

The Direct Line Essential Pet Insurance cover is a 12 month Time Limited policy offering up to £4,000 cover per condition in 12 months. Cover is for accident, injury and illness, and complementary treatments per condition. Once the limit is reached that condition will no longer be covered. Individual treatment limits may apply.

Their Advanced Cover is a Maximum Benefit policy offering £8,000 per condition with no time limit and covers accidents, illness, disease, complementary treatments and dental disease up to £1,000 cover, included in the overall cover limit. Once the policy limit is reached for each condition that condition is no longer covered by the policy and becomes a pre-existing condition. Additional cover available for Advertising and rewards if your pet is lost, overseas travel cover, pet boarding fees if you are hospitalised, death cover up to £1,500, lost pet cover, holiday cancellation cover because of your pets urgent needs.

Third Party Liability cover is available for dogs up to £2.5million.

Excess

£80 excess for vet fees for cats and £95 excess for vet fees for dogs. Optional voluntary excess of £160 for cats and £190 for dogs. Third Party Liability cover has a £250 excess.

Age Limits

Cover available from 8 weeks of age to 11 years (up to 6 years for some breeds of dogs).

Waiting Period

14 days.

Additional Policy Information
Can they pay your vet direct?

Yes, this can be arranged.

Please note

Policies are subject to exclusions and conditions so please always consult the insurer's policy documents before you buy. 

Pet Insurance Review compiles the latest Policy information and general company information from each insurers website with the information gathered on the date shown. We make every effort to ensure the information is correct but cannot be held responsible for any inaccuracies.  

Company info

Direct Line Pet Insurance provide all dog and cat pet insurance customers access to PawSquad offering live chat and video calls with UK vets 24/7 and their policies are flexible so you can customise your cover to suit you and your pet. There are multi pet discounts and you can submit claims online with Direct Line happy to deal with your vet direct. They offer 2 types of customisable pet cover with multiple additional options available. Direct Line Insurance is underwritten by UK Insurance Ltd. 

Direct Line Pet Insurance Reviews

By:
Stuart Curran
Posted: 22/06/2021

Recommended
by reviewer

5

We had pet insurance with Direct Line until our Springer Spaniel sadly died in 2020. Direct Line were very helpful throughout the policy. They truly came to the fore at the end of our Springers life and dealt with our claim efficiently and sympathetically...

Breed

Mixed Breed

Species:
Dog
By:
L Halabi
Posted: 18/06/2021
1

My renewal was up and my new quote saw my annual premium jump from £690.66 to £1,406.11 (having made one claim). When queried, I was brushed off. They couldn't offer a reasonable explanation for more than doubling the premium. Disappointing way to treat...

Breed

Mixed Breed

Species:
Dog