Unfortunately I had to claim due to my chihuahua not being too good. From start to finish when claiming from NAPO pet insurance , it was so easy and no hesitation in paying me the funds to care for my baby. 
Unfortunaly I lost my chihuahua due to his...

Been waiting for almost a month for the under writer to view

Fed up. Offered nectar bonus points as an incentive to take out insurance. Told in email they would be added within 60 days. No points. Complained and nothing but evasion. Now had policy for well over three months. No points. Planning to cancel and go...

Absolutely waste of time, claim has only partially been paid as they failed to read through over a months worth of invoices despite being contacted by myself every week (and more). Still haven’t received pay out over 2 months now

Our second time claiming with them and the process is tedious and arduous, taking forever and getting no updates from them. I’ve had to send several emails and they all go ignored. No updates whatsoever on recent claim despite my communications. Honestly...

The title of the insurance company is misleading, not a friend to animals when you need it.
There is that many vet claim limits, any claims they then wriggle out of saying it it exceeds what they pay for example hospital fees, bloods etc, etc, you name...