Unfortunately, my dog has recently ruptured a cruciate ligament in his left hind leg. The operation was quite expensive and it was obvious that I would need to make a claim. I completed the form, sent it off, and as is not uncommon with most insurance...

This policy is only worth you buying if you get a new pet and havent taken them to be registered to a vet. My advice buy the insurance now then in 2 weeks register your pet. That way you can be assured that the medical notes will state anything outside...

The policy premiums just keep on rising!! I don’t mean a little like you may expect but at each renewal the premiums just double. I have four dogs on this policy and the premium has risen from around £285 a month in 2016/17 to £485 a month in 2017/18. Now...

AWFUL SERVICE! Our dog was spayed and wore a body suit which irritated her skin. We claimed on the insurance which now means they think her itchy skin is a reaccuring problem which clearly it is not. The first year they increased it by 66% when we claimed...

Very helpful when getting my quote together.

I am left aghast at the laughable level of service provided by this company whilst I have been a customer. From manipulating situations to avoid paying claims, displaying a distinct lack of empathy during customer interactions, to an embarrassingly poor...