I have 2 Shih tzu had a look around market then friend recommended animal friends l. I took out the policy’s great value for money staff very informative and polite sadly one had an accident nothing too bad but could have been costly animal friendly dealt...

Very helpful on the initial phone call
The vet sent the invoice via pawtal
It was paid straight away no hassle

Although I couldn't print out the form the company was easy to contact and sent me one. Everything was easy to fill out.

Absolutely disgraceful and appalling!!!
When they were known as bought by many i had no issues my claims were dealt with very quickly, i put in a claim in March 2022 and still waiting for the payout, the call handlers just read of a script they do not...

Really poor communication and having confirmed my dog was insured (I was sent insurance documents) I received a letter 1.5 months later to advise that he couldn’t be insured with them and it had taken them that long to let me know! The vet advised that...

Unfortunately in the last year I have been forced to make several claims as my dog has lymphoma. After being with pet protect for over 17 years im appalled at the treatment that I am now receiving. On every claim form that comes back from them it says vet...