More Than Pet Insurance

Ranked

#12
12 of 24 insurers by customers

Read over 180 customer reviews for MoreTh>n Pet Insurance provided by Royal & Sun Alliance Insurance plc and offering 4 levels of pet insurance cover for cats and dogs.

On average they claim 94% of all claims are paid, and they can pay your vet direct if your vet agrees. Each dog policy includes public liability and accidental damage cover and all customers have access to a 24/7 vet advice line called vetfone.

18% of customers rated More Than PI as "excellent" or "very good". Some customers found them helpful and quick to pay claims but others find them unresponsive. Overall the customer feedback is mixed.  

Coverage

MoreTh>n Pet Insurance offers 4 policy options. An Accident Only 12 month cover offering up to a limit of £2,500 for vet fees in total for 12 months. Once the limit is reached or 12 months have passed any condition claimed for will no longer be covered and will become a pre-existing condition. Cruciate ligament injuries are not covered no matter how they are caused.

A Time Limited Basic Cover which covers accidents or illnesses for 12 months from first treatment with total vet fee pay out limit options of £1,500 or £3,000. Once the total pay out limit is reached or 12 months goes by each condition or injury will no longer be covered. Classic cover which offers 2 pay out limit options of £4,000 or £8,000 per condition (a Maximum Benefit policy) which is not time limited. Once total amount is reached for a particular condition it is no longer covered.

Premier Cover, their Lifetime cover policy, has 2 vet fee limit options: £4,000 total vet fee limit per year with each individual illness or injury vet fee limit set at £1,000; and £12,000 total vet fee cover per year with an individual injury or condition vet fee limit of £4,000. Cover renews annually if the policy is renewed without a break in cover meaning cover continues for on-going conditions. All policy types include Third party Liability for dogs and cover for accidental damage. All policies except Accident only also cover Complementary Treatments and emergency boarding. The Classic and Premier policies also offer Lost and Found cover and Overseas travel cover.

Excess

£100 for each injury or accident and you can choose to pay a voluntary co-pay of either 10% or 20% of the remaining bill value if your dog is under 9, which might reduce your monthly premium. If your pet is 9 or older at policy inception you pay a compulsory excess of 20%.

Age Limits

From 8 weeks of age. Cover for Death not applicable to pets 9 years of age or older.

Waiting Period

48 hours for accidents, 14 days for cruciate ligament problems or any illnesses.

Additional Policy Information
Please note

Policies are subject to exclusions and conditions so please always consult the insurer's policy documents before you buy. 

Pet Insurance Review compiles the latest Policy information and general company information from each insurers website with the information gathered on the date shown. We make every effort to ensure the information is correct but cannot be held responsible for any inaccuracies.  

Company info

MoreTh>n is a trading name of Royal & Sun Alliance Insurance plc and offers 4 levels of pet insurance cover for cats and dogs. On average they claim 94% of all claims are paid, and they can pay your vet direct if your vet agrees. Each dog policy includes public liability and accidental damage cover and all customers have access to a 24/7 vet advice line called vetfone.

More Th>n Pet Insurance Reviews

By:
Deborah Sampson-Wragg
Posted: 19/08/2025
2

They were great when underwritten by RSA. Now underwritten by Hastings Direct and are awful to deal with. Claims are almost impossible to make as no claim portal available. I have to claim by email and these are ignored until I telephone to complain...

Breed

Mixed Breed

Species:
Dog
By:
Julie Millott
Posted: 14/03/2025
1

I had a renewal n March 2024, as the cost had increased so much I called to query, i was given a discount and advised that i would call back to confirm renewal once i had received the renewal invitation. This is what i did. This renewal my premium has...

Breed

Boxer

Species:
Dog
By:
Mel Stephens
Posted: 05/11/2024
2

The underwriters changed recently and I received my updated terms and quote through the post. When I read through it I realised I'd forgotten to tell them my dog was neutered as a pup, a few months after taking out the initial policy. I'd never claimed...

Breed

Scottish Terrier

Species:
Dog
By:
Barry Leigh
Posted: 23/04/2024
1

Last year my cat was diagnosed with diabetes and the treatment from the local vet created major claims initially as the cat did not react well to the insulin and this created issues which the vet thought was not related and then a hypo when the cat was in...

Breed

Mixed Breed

Species:
Cat