Petplan

Ranked

#8
8 of 18 insurers by customers

Read customer reviews for Petplan Pet Insurance offering Lifetime cover and 12 month cover products designed to provide cover for as many conditions as possible. Petplan claim to pay out on 97% of all claims and that 90% of their policy holder renew each year. They can pay vets direct and claim to settle 90% of claims in 5 working days. Petplan support 1,000 animal welfare charities in the UK and have the Petplan Charitable Trust.

Reviews

2.2
  • 143 reviews
  • Excellent
    24% Complete
    24%
  • Very Good
    3% Complete
    3%
  • Average
    1% Complete
    1%
  • Poor
    10% Complete
    10%
  • Terrible
    62% Complete
    62%
Coverage

Choose between Petplan's Covered for Life (lifetime Cover) policies and their Essential 12 month (Time Limited) cover policy. The Covered for Life policies cover any illness or condition for life, as long as your policy is renewed without a break in cover, and within your policy limits (Pay out limit options available of £12,000, £7,000 or £4,000 for Vet Fees. Other limits apply). The policies also cover for congenital, hereditary and behavioural conditions.

The Essential policy covers any illness or injury for a 12 month period or £3,000, whichever is reached first. After this time, the condition will no longer be covered.

Excess

Variable fixed excess for Lifetime cover plus a 20% co-pay introduced at a dog's 7th, or 10th birthday (breed dependent) and all cat's 10th birthday. Variable fixed excess for the Essential 12 month cover policy and 20% co-pay is introduced at the dog's 5th or 8th birthday (breed dependent) or a cat's 8th Birthday.

Age Limits

From 6 weeks old or 8 weeks old if sold by a licenced breeder.

Waiting Period

Injuries are covered immediately, Illness cover starts 14 days after policy inception. 

Additional Policy Information
Can they pay your vet direct?

Yes.

Please note

Policies are subject to exclusions and conditions so please always consult the insurer's policy documents before you buy. 

Pet Insurance Review compiles the latest Policy information and general company information from each insurers website with the information gathered on the date shown. We make every effort to ensure the information is correct but cannot be held responsible for any inaccuracies.  

Company info

Petplan is the UK's No 1 pet insurer. They offer 3 levels of Covered for Life policy with varying Vet Fee limits and an Essential 12 month policy. They pay 97% of all claims and 90% of claims are paid within 5 working days. Petplan work closly with the veterinary profession and can pay your vet direct.

Petplan Pet Insurance Reviews

Insurer: Petplan
By:
Mrs Wates
Posted: 06/08/2020
1

Be very careful if you are sent a renewal. A sudden exclusion was applied to mine. 

Myself and my vet could not understand it, other than PetPlan trying to save on costs of people making claims perhaps? My vet was so adamant that they submitted a full...

Breed

Mixed Breed

Species:
Cat
Insurer: Petplan
By:
Eleanor Hinton
Posted: 28/07/2020
1

Kitten had an eye ulcer in March under his 4 week free insurance. Might as well have not been covered! It's now August and they have tried every excuse in the book not to pay and I am still in discussion with them, as well as my vets. Have been completely...

Breed

Sphynx

Species:
Cat
Insurer: Petplan
By:
Mark Mcdonnell
Posted: 26/06/2020
1

Twice in 14 years made a claim not rejected on the grounds of the condition been ongoing for over 12 months and then put exclusions on the policy. The last time they claim a fit that the vet said was due to iron deficiency was a continued treatment for a...

Breed

Eurasier

Species:
Dog
Insurer: Petplan
By:
Michal
Posted: 01/06/2020
1

Do not use pet plan!!! 
We paid them so much money over the years but when it came to the point when we needed petplan insurance to help out With our dogs operation cost. Pet plan took 3 months to reply our claim ignored then dismissed. 
Our deepest...

Breed

Mixed Breed

Species:
Dog