Claim submitted 26/8/14 recorded delivery.28/8/14 form signed for. 15/9/14 added to their system, closure estimated 29/9/14. 25/9/14 this is a split claim because we have changed our insurers.7/10/14 Email sent requesting progress.10/10/10 telephoned claims team who say they are awaiting Axa.10/10/14 Axa say they have not received claim, Sainsbury's say they will send today, allow 10 days. 27/10/14 rang claims, what progress? 28/10/14 THEY RANG ME! Paperwork will be sent to Axa today. 10/11/14 Email sent "what's happening" 19/11/14 claim agreed. On the 17th of November our pet had to be put to sleep. I wrote to the CEO of Sainsbury's but no answer (too busy losing things?). on the 27th of November we submitted our final claim. We rang on the 13th of December for a progress report. They cannot find the claim! Deal with this company at your peril.