Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn’t go to town on the services on offer from the vet and the total cost of euthanasia and cremation came...

I have insured dogs and horses with this company for many years. My pony was very poorly and had to be euthanized only Petplan won't pay for euthanasia, also for years they only paid £ 150 to £200 for disposal. Never enough. Then they eventually started...

Absolutely awful. AVOID AVOID AVOID!!! I have been with tesco for many years for pet insurance and therefore have a very old policy where it is not contribution based even when the pet is older. Last year my dog was unwell and developed a rare condition...

Took the policy with assurance and incentive of bonus nectar points, failed miserably and when I phoned they denied I was due any. If they can’t be trusted to tell the truth about this then don’t trust them with insuring my dog,

They used to have Insurance Factory handling the claims, they were fine. They ditched them last year but didn’t mention that there would be a new email address and a new policy number. They just deny receiving emails and if you phone them up they seem to...

We’ve recently used the claims department for our dog, he had his eye took out before the policy was issued and recently got an ulcer in his eye which ended up costing a lot to sort. We thought he wouldn’t be covered but no harm in trying - we rang up and...

Very poor claims process, draws out the process especially for ongoing claims. No communication - response to complaints non existent.

I've been with Animal Friends for years. I've never made a claim until my cat was diagnosed with arthritis, and I needed to pay over £100 a month for medication. I was asked for information on her history, as was my vet. We both gave that information. I...

They try and not pay out

They were great when underwritten by RSA. Now underwritten by Hastings Direct and are awful to deal with. Claims are almost impossible to make as no claim portal available. I have to claim by email and these are ignored until I telephone to complain...