If you're thinking of using Napo - then I urge you to look elsewhere! After being a loyal customer of 4 years I am leaving - and good riddance. How any company can have the brazen front to increase insurance premiums by a factor of 8 in the space of two years is utterly mind blowing. (£370 in 2024, £2,950 today). Do yourselves a massive favour and look for insurance companies who don't increase premiums based on claims. Even if you don't do that - then just avoid these scammers like the plague. Don't just take my word for it - just look at all the 1* reviews that have been posted recently - all along the same lines. I will be formally complaining to the FCA following the predictably weak response to my complaint to Napo. Hopefully if enough new customers are put off joining they will go bust!