Whilst I understand the percentages taken off claim as per the policy agreement, I did not know that we would be penalised for having to see the vet “out of hours “ so a reduction of an extra £255 on my claim .Make sure your pets are only sick during...

I have insured my dog with petplan since he was a puppy but the price of insurance is now exorbitant and the benefits do not merit this price. I wish I had canceled the policy years ago but there's always that feeling that you might cancel just before you...

After my dog who is 2 years old fell ill I had to take her to the emergency vet and she was hospitalised for 24 hr on August 21st. I put a claim in for £1700, sending many emails to ask for an update but until now (23rd of October) I haven't received any...

Napo overcharged me hundreds of pounds. On automatic renewal they have set up new, doubled amount of my previous monthly charge as a new premium without my consent. They have only sent me an email which went straight into the junk folder stating that my...

We pay £297 a month for two elderly dogs. For £4000 cover. Ongoing claim for medication for one of £60 per month. Since Admiral took over claims take months to complete. My most recent experience submitted online received a claim reference which after...

They do NOT look out for loyal customers. I was with them for 5 years, had a few small claims. My renewal came through and I did what any normal person would do and compare - I got a better deal with them on a comparison site. Went with them again...

Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn’t go to town on the services on offer from the vet and the total cost of euthanasia and cremation came...

I have insured dogs and horses with this company for many years. My pony was very poorly and had to be euthanized only Petplan won't pay for euthanasia, also for years they only paid £ 150 to £200 for disposal. Never enough. Then they eventually started...

Absolutely awful. AVOID AVOID AVOID!!! I have been with tesco for many years for pet insurance and therefore have a very old policy where it is not contribution based even when the pet is older. Last year my dog was unwell and developed a rare condition...

Took the policy with assurance and incentive of bonus nectar points, failed miserably and when I phoned they denied I was due any. If they can’t be trusted to tell the truth about this then don’t trust them with insuring my dog,