My spaniel needed perineal tear repairs and castration. He had two separate operations a few weeks apart, he’s also had a gum growth removed. No problems with claims. Same with my Keeshond, who had some weird tummy/digestive problem. Thankfully both dogs...

Even though our vet has already confirmed this is the first time our dog has ever had a grass seed (or anything similar) in his paw, they are demanding his entire clinical history. Initially just asked vet for everything over the last year. Now want his...

This company will use any excuse as a pre existing condition when it is not, to avoid paying out on a claim. This is the worst pet insurance company I have ever used in all my years of owning dogs.

Unfortunately I had to claim due to my chihuahua not being too good. From start to finish when claiming from NAPO pet insurance , it was so easy and no hesitation in paying me the funds to care for my baby.
Unfortunaly I lost my chihuahua due to his...

Been waiting for almost a month for the under writer to view

Fed up. Offered nectar bonus points as an incentive to take out insurance. Told in email they would be added within 60 days. No points. Complained and nothing but evasion. Now had policy for well over three months. No points. Planning to cancel and go...

Absolutely waste of time, claim has only partially been paid as they failed to read through over a months worth of invoices despite being contacted by myself every week (and more). Still haven’t received pay out over 2 months now

Our second time claiming with them and the process is tedious and arduous, taking forever and getting no updates from them. I’ve had to send several emails and they all go ignored. No updates whatsoever on recent claim despite my communications. Honestly...

The title of the insurance company is misleading, not a friend to animals when you need it.
There is that many vet claim limits, any claims they then wriggle out of saying it it exceeds what they pay for example hospital fees, bloods etc, etc, you name it...

Raised claim on line so easy to do no complicated forms, Sainsbury’s contacted the vet copying me into emails ,within a week claim was accepted and money paid into my bank, highly recommend