With a huge range of cat, dog and horse insurance policies on the market, it can be hard to pick the policy and provider that best fits your needs and budget.

We ask pet and horse owners who are customers of the UK’s leading insurance providers to share their experiences and help other owners like you, choose the best pet or horse insurance policy type and provider. 

Please read some of the thousands of pet insurance reviews from other owners and leave your own review if you are a customer, too. All the inside information on the service and support the insurance companies provide, and how easy or complex they make it to submit and get a claim paid, helps others make an informed choice. Your views can also encourage our insurance companies to offer the best possible service they can.

Once you’ve narrowed down your options click through our site links on your chosen insurer's page to get a quote and help us to help pets and equines in need through our charity donations

We need your review!

We want to give pet and horse owners lots of real customer reviews to read when deciding on the right policy for them and their animals so we need new reviews from you! 

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Pet insurance reviews

Insurer: Napo
By:
Tanya Burgess
Posted: 28/10/2024
1

Absolutely fuming after they going back and forth with my claim that should of been paid out. The vets even confirmed this to them and said it's under the policy. They make you pay lot's each month over years and when you finally need to claim they don't...

Breed

Mixed Breed

Species:
Dog
Insurer: Animal Friends
By:
Maxine
Posted: 24/10/2024
1

Sorry to say but I can only reiterate what others have said….easily take your money but will come up with any excuse not to pay out when needed even if everything is covered by the cover taken out.

Breed

Cocker Spaniel

Species:
Dog
By:
David Sansom
Posted: 18/10/2024
1

My Labrador Retriever has been insured with Tesco pet insurance, all of her life, she is now 4 years old, I have never made a claim, my recent renewal quote has gone up by over £200, for the year!, on thre comparison sites, I can get the exact same policy...

Breed

Labrador Retriever

Species:
Dog
By:
Tom Jolly
Posted: 11/10/2024

Recommended
by reviewer

5

We’ve only been with Tesco Pet Insurance since April, unfortunately we had to have our much loved pet put to sleep recently due to a short illness .
Tesco paid all the vet fees straight away direct to them which took all the stress of us .
When I...

Breed

West Highland White Terrier

Species:
Dog
Insurer: Napo
By:
Dan
Posted: 08/10/2024
1

DONT INSURE YOUR DOG WITH NAPO!!!.We're 2.5k down because of them. Our beautiful rescue cocker Ted had an emergency op for a piece of ball stuck in his gut. 5 weeks later and I've just found out they won't pay because he has an 'agressive' history. He...

Breed

Cocker Spaniel

Species:
Dog
By:
Edyta Bowles
Posted: 08/10/2024
1

Many Pets cancelled my service suddenly with no warning (after many years of being with them), admitted it was their fault - an error, aparently. Cancelled in August - we are now in October and after many calls and emails, just received an email it will...

Breed

Domestic Shorthair

Species:
Cat
By:
Ian Richards
Posted: 01/10/2024
1

Absolute waste of money. First time in 40 years I decided to insure my new dog, I unfortunately have had to make a claim after 8 months and Sainsbury’s make every excuse in communicating with my vet. Absolutely disgusting service and will never insure...

Breed

German Shepherd

Species:
Dog