With a huge range of cat, dog and horse insurance policies on the market, it can be hard to pick the policy and provider that best fits your needs and budget.

We ask pet and horse owners who are customers of the UK’s leading insurance providers to share their experiences and help other owners like you, choose the best pet or horse insurance policy type and provider. 

Please read some of the thousands of pet insurance reviews from other owners and leave your own review if you are a customer, too. All the inside information on the service and support the insurance companies provide, and how easy or complex they make it to submit and get a claim paid, helps others make an informed choice. Your views can also encourage our insurance companies to offer the best possible service they can.

Once you’ve narrowed down your options click through our site links on your chosen insurer's page to get a quote and help us to help pets and equines in need through our charity donations

We need your review!

We want to give pet and horse owners lots of real customer reviews to read when deciding on the right policy for them and their animals so we need new reviews from you! 

Leave a Review

Pet insurance reviews

By:
David Sansom
Posted: 18/10/2024
1

My Labrador Retriever has been insured with Tesco pet insurance, all of her life, she is now 4 years old, I have never made a claim, my recent renewal quote has gone up by over £200, for the year!, on thre comparison sites, I can get the exact same policy...

Breed

Labrador Retriever

Species:
Dog
By:
Tom Jolly
Posted: 11/10/2024

Recommended
by reviewer

5

We’ve only been with Tesco Pet Insurance since April, unfortunately we had to have our much loved pet put to sleep recently due to a short illness .
Tesco paid all the vet fees straight away direct to them which took all the stress of us .
When I...

Breed

West Highland White Terrier

Species:
Dog
Insurer: Napo
By:
Dan
Posted: 08/10/2024
1

DONT INSURE YOUR DOG WITH NAPO!!!.We're 2.5k down because of them. Our beautiful rescue cocker Ted had an emergency op for a piece of ball stuck in his gut. 5 weeks later and I've just found out they won't pay because he has an 'agressive' history. He...

Breed

Cocker Spaniel

Species:
Dog
By:
Edyta Bowles
Posted: 08/10/2024
1

Many Pets cancelled my service suddenly with no warning (after many years of being with them), admitted it was their fault - an error, aparently. Cancelled in August - we are now in October and after many calls and emails, just received an email it will...

Breed

Domestic Shorthair

Species:
Cat
By:
Ian Richards
Posted: 01/10/2024
1

Absolute waste of money. First time in 40 years I decided to insure my new dog, I unfortunately have had to make a claim after 8 months and Sainsbury’s make every excuse in communicating with my vet. Absolutely disgusting service and will never insure...

Breed

German Shepherd

Species:
Dog
Insurer: Waggel
By:
Stephen Pach
Posted: 16/09/2024
1

Within two years we tried to claim twice on unrelated issues, they 'waggled out' (get it?) wriggled out of paying both times. Be aware, if they can find a technicality they will! The champions they assign you seem to have one agenda; ensure you're not...

Breed

Cairn Terrier

Species:
Dog
By:
Louise
Posted: 11/09/2024

Recommended
by reviewer

5

Having insured our 5 year old Tibetan Terrier since he was 8 weeks old without ever making a claim, we were finding his insurance premiums increasing ridiculously. At renewal time we shopped around, got several quotes and read reviews and decided to swap...

Breed

Tibetan Terrier

Species:
Dog
By:
Veronica Heath
Posted: 11/09/2024

Recommended
by reviewer

5

Always someone to talk to on the phone if worried about your pet . My vet even commented how good they were as the claim went through immediately I put it through on pet portal . They pay up quickly & are so helpful . Would definitely recommend them as I...

Breed

Mixed Breed

Species:
Cat
Insurer: Petplan
By:
Sharon
Posted: 02/09/2024
1

On the 15th August I was told that my claim is with my vets. I've heard nothing since . I was told my claim would be dealt with in 5 days ie 20th. Needless to say I wouldn't recommend

Breed

Golden Retriever

Species:
Dog