With a huge range of cat, dog and horse insurance policies on the market, it can be hard to pick the policy and provider that best fits your needs and budget.

We ask pet and horse owners who are customers of the UK’s leading insurance providers to share their experiences and help other owners like you, choose the best pet or horse insurance policy type and provider. 

Please read some of the thousands of pet insurance reviews from other owners and leave your own review if you are a customer, too. All the inside information on the service and support the insurance companies provide, and how easy or complex they make it to submit and get a claim paid, helps others make an informed choice. Your views can also encourage our insurance companies to offer the best possible service they can.

Once you’ve narrowed down your options click through our site links on your chosen insurer's page to get a quote and help us to help pets and equines in need through our charity donations

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We want to give pet and horse owners lots of real customer reviews to read when deciding on the right policy for them and their animals so we need new reviews from you! 

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Pet insurance reviews

By:
Sheila Kundasamy
Posted: 22/11/2024

Recommended
by reviewer

5

My cat had to be sedated as he had a thorn stuck deep in his paw. The initial phone consultation put my mind at rest as I I had never seen my cat so distressed. Tesco’s claim process was very clear and easy to complete online, the money was paid into my...

Breed

Domestic Shorthair

Species:
Cat
Insurer: Cover My Pet
By:
Annmarie Parkinson
Posted: 19/11/2024
1

Don't waste your time going to this company for pet insurance all the other reviews which say they look for excuses to not pay out are correct. I have a 7 month old labrador who started to limp we took her to the vet straight away thinking it was just a...

Breed

Labrador Retriever

Species:
Dog
By:
Kendra Coady-Gleeson
Posted: 07/11/2024
3

Getting ManyPets to respond to a query, is an absolute nightmare. I had the Moneyback option added to my policy and that was like getting blood out of a stone. I was given different amounts each time, had to send a bank statement in to prove I had not...

Breed

Mixed Breed

Species:
Dog
By:
Mel Stephens
Posted: 05/11/2024
2

The underwriters changed recently and I received my updated terms and quote through the post. When I read through it I realised I'd forgotten to tell them my dog was neutered as a pup, a few months after taking out the initial policy. I'd never claimed...

Breed

Scottish Terrier

Species:
Dog
Insurer: Petplan
By:
Kriss bufton
Posted: 04/11/2024
1

Do not use petplan. They do not payout the 97% they claim to cover. Dog was born with skin conditions and petplan won't pay on condition before policy was taken out, but how do you know if a pet has any conditions before its born plus you can't take a...

Breed

Polish Lowland Sheepdog

Species:
Dog
Insurer: Napo
By:
Tanya Burgess
Posted: 28/10/2024
1

Absolutely fuming after they going back and forth with my claim that should of been paid out. The vets even confirmed this to them and said it's under the policy. They make you pay lot's each month over years and when you finally need to claim they don't...

Breed

Mixed Breed

Species:
Dog
Insurer: Animal Friends
By:
Maxine
Posted: 24/10/2024
1

Sorry to say but I can only reiterate what others have said….easily take your money but will come up with any excuse not to pay out when needed even if everything is covered by the cover taken out.

Breed

Cocker Spaniel

Species:
Dog