Within two years we tried to claim twice on unrelated issues, they 'waggled out' (get it?) wriggled out of paying both times. Be aware, if they can find a technicality they will! The champions they assign you seem to have one agenda; ensure you're not...

Having insured our 5 year old Tibetan Terrier since he was 8 weeks old without ever making a claim, we were finding his insurance premiums increasing ridiculously. At renewal time we shopped around, got several quotes and read reviews and decided to swap...

Always someone to talk to on the phone if worried about your pet . My vet even commented how good they were as the claim went through immediately I put it through on pet portal . They pay up quickly & are so helpful . Would definitely recommend them as I...

On the 15th August I was told that my claim is with my vets. I've heard nothing since . I was told my claim would be dealt with in 5 days ie 20th. Needless to say I wouldn't recommend

We have a 3 year old miniature Dachshund with no ailments and had been with Tesco since 2022. The renewal can today and we were absolutely disgusted to see the premium had doubled despite no claims (£278 to £544). I proceeded to visit their website and...

I made a claim for my cat as she had stomach cancer. The claim form on MyPortal didn't allow for a full description of the issue, but the treatment costs were promptly paid, and when she died they again paid promptly and ceased the direct debit with a...

Major hype advertising using a well known super vet misleads one into believing this company is different. No it is not. It's don't pay department is larger than the pay department. I will not be renewing .

They take your money quick enough but when it comes to paying out they find any excuse not to so always read the small print on your policy

I've been with them for 7 years. When they were bought by many they were very good but since changing to many pets they have got bad. It's easy to claim but how long you will have to wait for your money is something else. My dog requires injections for...

Customer service poor. Claims paying slow. Had to dispute/appeal to get things paid. Refused to pay out in one instance saying it was pre existing but it wasn't. Would not reconsider even with further vet information.

Waste of money - would have been...