Very slow to pay claims - takes over a month and they do everything they can to drag the process out. I won't be renewing with them after the poor customer service they are offering. NOT RECOMMENDED

Absolutely amazing the way they managed my claim! Can't believe it. Thanks to Kaye and Dawn for being so lovely on the phone. We are telling all our friends about how brilliant you have been. We had such bad experiences with Tesco insurance, our vet...

Continued to take payments after pet had died

Refused claim .... Wouldn't pay final vets bill for care a disposal of dead pet

Wouldn't refund price paid because only had ordinal add and phone number and not an actual receipt

Having to look for new insurance due to AXA bowing out and new company doubling premiums. Reassuring to know that if no claims for a condition for two years it would cease to be pre existing - how refreshing to find a company that endeavours to be fair...

Unfortunately I have been unable to renew the cover for my older dog as after having been with them for many years, the new premium is unaffordable. It's the same old story...older dog...high premium even though there's an excess to pay and 35% of the...

If you want a company that will find ways not to pay, look no further. Pet plan increase the amount payable each month as each year passes. The excess is so high, currently £115 and they will also deduct a further 20% from the bill payable. My dog is 12...

I have to say I really cant fault them.

I went with animal friends 6 years ago when Pet Plan, my previous insurer, put up my monthly premiums by £15 to just over £44 per month, despite having never made a claim. With animal friends i only pay £12 month...

Fantastic so friendly and caring on the phone when my dog was injured and settled directly with vets on both occasions when I had to make a claim No quibbles at all fantastic!

Extremely helpful staff and better way of balancing health cost for older dogs

Having renewal that had doubled in price,was looking for good cover for my 5 year old Labrador. Came across Lifetime Pet Cover through "Bought by Many" as was looking for insurance that gave cover for gun dog. Good price.