Claim forms never arrived. vet sent completed form on our behalf to Tesco. Over a month has passed since original request for claim form.
They take my premiums on time, have received completed form from vet, no communication from them what so ever. What...

This was our first ever pet insurance claim and Tesco paid the whole amount £800 minus the excess without any quibbles within 14 days. They would have settled sooner I reckon but for our vet holding up proceedings and not Tesco. Their telephone advisors...

We can always ring them up and speak to someone in person. Cover is the best you can find. Easy to make a claim and payment is quick to our bank account. We recommend to everyone.

I have had my dog insured all its life,but as he approaches the 10 year old mark, the insurance is becoming more and more expensive,although I hasten to add I have no complaints, regarding the company.
I CAME ACROSS LIFETIME PET COVER, which when I spoke...

I had a policy for our jack Russell - TOTO since 2009 - 2014, I have just received a letter from the FINANCIAL OMBUDSMAN to say they cannot uphold my complaint, which I find utterly disgusting. I took out this policy when Toto was a puppy, he had been...

i must say that we have insured all four of the animals we have owned with sainsburys and i havent had a problem with payouts, one of our cats, tinkerbell passed away from a splenic tumour three weeks ago yesterday and we received the cheque today. i was...

Easy to install cover.Much cheaper than last insurance company and better cover.Hopefully I won't need to claim anytime soon but hopefully this will be as simple.

I only rated 1 as I couldn't give 0. Our 4 year old Lab sadly died after a short illness in November last year. We were insured up to £7000, the specialist vet bills came to £6400. Animal Friends have reimbursed us for £2000. They have said that...

Kali. Pedigree Tonkinese Cat. AF have been excellent to me. Policy with them all her life and my premium input over 10 years has been TOTAL £494. Yes, that's cheap. They have paid out £1,709 in that period. Quids in...absolutely! However..and this is...

My dog was insured very early on. I have just spent nearly £1400 on vet fees to get just £370 back from Tesco. £60 excess deducted from 3 types of illness. Just not worth the premium. Shall pay £50 per month into savings plan for next dog, which is much...