Unfortunately I had to claim due to my chihuahua not being too good. From start to finish when claiming from NAPO pet insurance , it was so easy and no hesitation in paying me the funds to care for my baby. 
Unfortunaly I lost my chihuahua due to his...

Been waiting for almost a month for the under writer to view

Fed up. Offered nectar bonus points as an incentive to take out insurance. Told in email they would be added within 60 days. No points. Complained and nothing but evasion. Now had policy for well over three months. No points. Planning to cancel and go...

Absolutely waste of time, claim has only partially been paid as they failed to read through over a months worth of invoices despite being contacted by myself every week (and more). Still haven’t received pay out over 2 months now

Our second time claiming with them and the process is tedious and arduous, taking forever and getting no updates from them. I’ve had to send several emails and they all go ignored. No updates whatsoever on recent claim despite my communications. Honestly...

The title of the insurance company is misleading, not a friend to animals when you need it.
There is that many vet claim limits, any claims they then wriggle out of saying it it exceeds what they pay for example hospital fees, bloods etc, etc, you name...

Raised claim on line so easy to do no complicated forms, Sainsbury’s contacted the vet copying me into emails ,within a week claim was accepted and money paid into my bank, highly recommend

I have an older pug and should have read the small print more carefully. Unless he has 2 hugely separate claims each year for the maximum (80% of £1000 per claim) I am actually paying more than I can claim! My dog recently collapsed and was diagnosed with...

I have been with this company for a while and my cat (Maggie) fell poorly withought having any health issues in her whole life and within 3 weeks went downhill. She sadly passed away at the end of the 3 weeks… I had a£1500 vet bill which I can barely...

Disgusting company avoid at all cost !!!! My precious CoCo was unable to breathe at 4am called emergency vet who heard the noise she was making breathing rushed her there where she passed away 30 minutes later at cost £600 only to be told by so called...