I have claimed twice and on both occasions they were settled quickly.
Helpful, friendly and efficient staff.

Was paying £700 per year for 2 cats. They were putting premium up without notifying me. Reduced to £250 also with Tesco. Sadly cat died 4 days after purchase. Claim denied as pre existing condition. First noticed a problem 25 November took to vet 26th...

Our beloved Myrtle became ill. We visited the vets twice and on the third visit decided that letting her go would be the kindest thing. The total bill for the consultations and cremation was for over £800. The settlement figure was just over £6. ! Even...

Impossible to cancel my Tesco dog insurance after I found it to be expensive, finally called Tesco pet insurance customer service, who then told me to call another pet insurer as they are only the underwriters. No way to cancel online, only to call a...

I've been with More Than Pet Insurance for several years, managing ongoing treatment for my dog's chronic condition with claims submitted approximately every two months. Since their recent acquisition, the service has deteriorated dramatically.

Major...

We had a reasonable experience up until we had to put our dog to sleep for liver failure, breathing difficulties and total loss of mobility. Then Direct line used an irrelevant condition (seizures) which she had not suffered in years to justify a limit...

3 Weeks and haven’t receive my money.

Been with Animal Friends (AF) for 3 years and have never made a claim with them or a previous insurer for my dogs (who are 10). One had fatty lumps, which dogs get, and one which appeared after I started my insurance with them got big and needed to be...

I have used admiral for car, house and pet. Now I will never use them for anything again. Unfortunately our dog became sick in May 2025, we eventually had him put to sleep on the 1st of September at the advice of public health England. We put in a claim...

I should have know this would be a struggle when advised by the vet that they wouldn't deal with Admiral. Firstly the vets had to send the documents twice and I only knew that Admiral hadn't received the documents when I chased. I followed up once the...