My Scottie cut her foot whilst staying with my daughter and she paid all vet fees. When i requested a refund , having taken her to my own vets on return from holiday to check the paw had mended they disputed the claim saying she had been to two vets...

Have been with Animal Friends since 2009, my Westie was taken ill with Pyometra and nearly died we had to have an emergency spay to remove her infected womb so she didn't die. Our costs came to £700.00, we put in our claim and Animal Friends are refusing...

Pet Plan are expensive but they have been fantastic for us. My Golden Retriever (only 3 yrs old) needed expensive Cruciate ligament surgery a few months ago. All I had to do was pay for the excess fill in the forms at my vets and the rest was sorted...

I had insurance with them for two years paid every month without fail, my cat died in December 2013 in a road accident, I spoke to a lady that informed me that I would not get help for the cost of the funeral and I had to do it all my self. I later looked...

We've paid £60 per month for our dog to be insured with the kennel club. We have made one claim in over 7 years and they wouldn't pay as they said his infected hair follicle was the same as a pre-existing condition he had when he was a puppy (a rash). I...

I didn't claim for 12 months when my dog hand cysts on his paws as the cost was less than the excess I would have paid. In October I took my dog to a different vet as he had a cyst that would not heal properly. But the vet found a complicated anal problem...

WARNING ABOUT THIS COMPANIES 'PER CONDITION RULE'
I bought their basic dog insurance with £3000 vet bills cover only to find out later that this cover is broken into 6 x £500 conditions. When I complained to them they said I should have read the...

Pre authorised treatment for one of our dogs and then refused the claim went it was sent it. Eventually paid when threatened with the Ombudsman.
They are now refusing a payment for ongoing treatment, for our other dog, on 17th December as they claim the...

My English Bull Terrier was diagnosed with epilepsy at 5 months old. KCPI have been great, never questioned any claim and pay super fast. She is now 3 1/2 and meds alone are £400+ I don't know how to thanks kcpi enough. Just great

Young Gordon Setter presented with a large gland in his neck was seen very rapidly & biopsied given a follow-up appointment to review the surgery & we had the results before my daughter set off for her travels in Asia. 
The claims procedure was extremely...