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I've bee online all afternoon! Thought I would check argos out. I'm looking to buy a policy for one of my cats who is well. I'm with Animal Friends at the moment with my other cat who has an on going treatment. He has an overactive thyroid. I'm not...
I took one of my cats to the vets around March this year. My first claim went off and was waiting for a cheque. Rang my bank and had been paid in there. I thought great until they told me how much they'd paid me. Vet bill came t5o £209 less the £99...
Have just made my first claim with Animal friends only to find out that they will not pay out on any of it. My dog had 2 lumps removed which were benign tumours and the assessor has refused my claim as she had another benign tumour removed 4 years ago...
Took out policy in 2008 each yearthe price has gone up up and up!! I have never claimed on it and my dog has never been involved in any accidents or been agressive. so the question is why do you pay more each year when ihavent even usedthe insurane?? From...
Claim arrived at Petplan 16th April 2014 and since they claim 90% of claims dealt with in five days I was hopeful. What a fool I was/am it's now day 25 and still no settlement. I would advise pet owners to put the insurance money away each month and...
They have so many exclusions in their terms and conditions that they can wriggle out of most claims.
Our dog developed oral cancer and initially had a tumour removed from her mouth. AF won't pay because they exclude any gum treatment even if its cancer...
My claim did take nearly 2 mths to pay out but got everything back minus excess. Nearly £1000 back to me after my poor cat suffered getting hit by a car. Communication wasn't great but I did get my money back. Thank you
I have recently claimed for a condition my cat developed in April this year. Animal friends have refused to pay out and added a retrospective exclusion on my policy due to something my vet wrote in his notes in 2013. The staff are snotty and unhelpful...
We collected our new puppy on the 2nd of Jan this year and insured her with Animal friends the following morning. all seemed fine and on her first visit to the vets, we talked about how she was settling I, to which I replied she was doing the puppy thing...
We have been with them almost a year and they have been excellent to work with. Very friendly customer care dealt with our claim promptly.
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