Thieves is the right word here. Only because I was laid up after a riding accident and had the time to read the small print cover to cover did I succeed in making any sort of claim. Despite vet backing and 100% medical history evidence refused legitimate payout. To get the ridiculously small part of the claim paid out that I did get, I had to quote their own definitions back to them otherwise I would have missed out on that too. How these people still trade is beyond me. Don't be fooled by the cutesy clay model animals they use in their adverts. A Friend is about as far away as they could be from what they are to animals.

People think because their saving a little money if any that things will be ok, if they only knew