I submitted a claim for an operation on my weimaraner on the 10th Sept 13. The first diagnosis date was the 12 July 13 and the earliest the vet could give for the op was the 10 Sept. When the claim came back there were 2 amounts of excess taken off as the...

Insured two dogue de Bordeaux's with Tesco until one passed away recently. Shortly after this tescos without any explanation, reason or apologie. My monthly bill was increased from £36 to £68 and for one dog. Tesco's were contacted but were not in the...

Please don't use this firm. They refused to pay out regarding a problem with my dog's leg, claiming it was not covered due to an existing claim.

My dog was run over and they are using every possible excuse not to pay up.

In summary whatever happens to your dog they can argue that it was preventable - so be warned if you are walking your dog and he pulls away you could avoid it by either not...

We to think that 'Animal Friends' is a misnomer. I work for a veterinary practice and made a claim to Animal Friends on behalf of a client whose dog was referred for a heart problem. They have refused to pay on the basis of a completely unrelated...

my cat has had over £600 worth of consults and treatments to be finally diagnosed with cystitis caused by stress.
the company now won't pay out because its in the small print as it being behavioural....
I now can not afford anymore treatment for my cat...

I had a 3 year old cat who got hit by a car. He lost his eye, leg,most of his tail and had his cheek wired. So far the vet has claimed for £1600 and animal friends have already paid with no problems. I still have £600 to claim for but I am happy with the...

Tesco are very good initially and I have never had any problems with them paying out for treatment. However although the premiums were not too expensive to start with.. Beware after your dog becomes a senior citizen they put the premiums up to silly...

I have my cat insured with Argos Pet Insurance
On 22nd April I received a letter from Argos dated 16th April telling me that my insurance was due for renewal on 17th April!! Clearly the date for this had passed. I also received another letter dated 16th...

We picked up a cat from the RSPCA. We insured him with Animal Friends. First visit to the vet they discovered he had dirty ears. I also expressed during that visit my concern because the cat ate so much. The vet put down he might be prohactic did not even...