Our dog has been insured with Agria for four years but despite no claims having been made over that period Agria have increased the cost of my policy by 61% in two years. This led me to email the company to discuss the matter but to no avail as they chose to ignore my enquiry. I made several calls to their ironically named Customer Helpline but, again, no member of staff appeared able to answer my calls. Finally, my renewal letter informs me that the new premium is to be removed from my bank without my giving my approval for them to do so. Thankfully, a quick call to my bank will ensure that this does not happen.