My 5 month old puppy was hit by a car and died instantly over a month ago. A devastating accident which deeply upset me. I called animal friends who were sympathetic on the phone and said they would send a claim form. The form arrived I filled out my bit...

She is only 3, had numerous claims all settled, however premiums have increased considerably at each renewal documents just received up from £811 to £1988 per year, at my wits end, she needs ongoing medication and immunology treatment probably for life...

Lifetime Pet cover is a must. This company was very professional and sympathetic. I have made no claims as I am a new customer. So far so good.

Having paid £42 per month for the past year for a puppy now 15 months old I am told the policy excludes all gastro-intestinal disorders so I'm unable to claim for a Pancreatitis diagnosis - I wasn't even informed- what a waste of money - would have been...

My dog had an accident which resulted in a Cruciate ligament tear, Dog Plus policy held for nearly 11 years. As it was an accident that caused the injury then they should pay the full amount but will only pay £750.00

Took out the insurance over the phone they informed me cover was £3,000 each condition but didn’t tell me cover only lasted 12 months now it has run out and there is still over £1,000 cover left but they won’t let me use it I’m now going to have to pay...

Refused my claim as I was on a 12 month policy...didn't know that so shocked. Nowhere on my renewal does it state what is/isn't included. They referred me to the policy booklet sent when I first took out the policy but that was many, many years ago and...

Be aware! We claimed for our dogs Mast Cell Tumour. The claim started 2 days before our insurance renewal date and continued in to the next insurance year. We were charged for 2 years excess, for the same claim!
Car/House insurance wouldn't get away with...

Really pleased with the level of cover for my dogs compared to other companies, great choice of monthly premiums. Friendly, professional staff who really know the policy, matched my needs and explained everything in detail.

I got my ins renewal for one of my dogs, a 4 year old terrier x and it had gone up by almost 75% ! I thought they must have made a mistake so rang them up to say this. The advisor agreed it did seem a very big increase but offered no explanation other...