Chose Tesco bank to insure my dog as the have a good reputation. However after making a claim for an operation that cost £897 they only paid out £570. Admittedly £120 of that was excess which is fine but the deducted another £200 because the surgery my puppy was referred to was not on their preferred surgeries list. How can they justify £200!!! For that. They do not make it clear when taking out the policy that this is something they do. Absolutely disgusting and unfair. I would not take another policy out with them.