Helpful and polite when I rang to change policy.
Can't knock them.

Signed up to Pet Plan as my last dog passed away in 2022 with a tumour in her foot, and after several thousands of pounds she passed away but I knew she was old so I was at peace with this. After getting another dog I decided to take out pet insurance...

I sadly lost my beautiful boy unexpectedly. I called Animal Friends to request a bereavement claims form. After it failed to arrive, I made contact a second time, this lady had no compassion at my loss and informed me they had failed to send the claims...

Having to pay a premium even after my dog passed away. All they want is money. Don't use them.

I do not recommend Admiral Pet Insurance. My Dog needs and Xray. I called Admiral to get Authorisation for the actual Xray and to see if the my policy claim will be DENIED. Admirals wants you as an pet owner to PAY THE BILL OUT OF YOUR POCKET, THEN...

Pet Insurance
Having been very good reviews online for Animal Friends I took out a policy for my dog. All was well for a few months. However, unfortunately, she was hospitalized with a very serious, life threatening gastric issue. After 4 nights in...

When Alex was diagnosed with cancer and underwent chemotherapy, Animal Friends dealt directly with my vets, saving me the worry. As my boy was 14, I was responsible for 20% of costs, but at the renewal time, they started the yearly entitlement back to...

Already have dog insured with admiral, just waited 20 minutes to get through to customer service. Wanted to add a puppy not taking on new clients , can’t give me a reason

It is so frustrating that Tesco insurance refusing to insure pedigree fully KC registered English bulldog. Scandalous.

Very disappointed… I’ve paid over £80 in premiums per month to be told they will not cover the claim as it’s pre existing.. (it isn’t they also don’t cover cremation costs as he was over 9…. Upset and disappointed.. do not waste your money!!