Terrible! Never reply. It takes one full week for them to reply and they ask you another question, which I reply straight away to, then they answer the following Saturday. Phoned them to put a complaint in, no reply still.

If you're thinking of using Napo - then I urge you to look elsewhere! After being a loyal customer of 4 years I am leaving - and good riddance. How any company can have the brazen front to increase insurance premiums by a factor of 8 in the space of two...

Paid nearly £1200 for last years premium. Dog was covered for up to £15000 a year lifetime cover. Dog had a lump which vet wasnt sure off. Had op turned out to be fat and was charged nearly £2500. Insurer wouldnt pay xrays ,wouldnt pay blood tests etc...

Absolute joke of a firm paid insurance for 2 dogs with these scammers. Put in a claim declined it straightaway no explanation asked for a review point blank refused. Underwritten by the worst Underwriters ever Pinnacle shocking firm. DO NOT USE either of...

Took out a policy at the London Horse Show for 3 of our horses, however it seems they lied to people to get them to take out policies at the show and they cancelled our policy because I didnt want to spend over a thousand pounds more to cover them as they...

Awful day light robbery! Do not use this company for your pet… once they suck you in with a cheap price they’ve got you and there is nothing you can do but pay what ever they say! They have almost doubled my premium because I claimed this year even though...

I have claimed twice and on both occasions they were settled quickly.
Helpful, friendly and efficient staff.

Was paying £700 per year for 2 cats. They were putting premium up without notifying me. Reduced to £250 also with Tesco. Sadly cat died 4 days after purchase. Claim denied as pre existing condition. First noticed a problem 25 November took to vet 26th...

Our beloved Myrtle became ill. We visited the vets twice and on the third visit decided that letting her go would be the kindest thing. The total bill for the consultations and cremation was for over £800. The settlement figure was just over £6. ! Even...

Impossible to cancel my Tesco dog insurance after I found it to be expensive, finally called Tesco pet insurance customer service, who then told me to call another pet insurer as they are only the underwriters. No way to cancel online, only to call a...