My 12 yr old dog was very ill. Contacted Waggel vet online who tried to diagnose and then told me to take her to my vet which I did. They sent her straight to emergency vet for surgery. She is recovering well, however it cost me nearly £4000. I put in a...

Fantastic insurenace company until you claim, the process should be quick we tought, our dog began to be ill on the 13th January, our vets started the claim, our dog became worse with variuos illnesss and a few week later after hospital admission, then...

We took out pet insurance with this company last year. Our dog became ill without any pre-existing conditions, we followed the correct procedures, submitted a claim and it was rejected. Since then our dog has died, they ignore emails and have continued to...

My dog needed surgery and because it was down on medical records (which you don't see till the insurance company ask for it) that my dog had had an accident with his knee 18 months earlier they would not pay out. All insurances are a waste of time. Don't...

Terrible! Never reply. It takes one full week for them to reply and they ask you another question, which I reply straight away to, then they answer the following Saturday. Phoned them to put a complaint in, no reply still.

If you're thinking of using Napo - then I urge you to look elsewhere! After being a loyal customer of 4 years I am leaving - and good riddance. How any company can have the brazen front to increase insurance premiums by a factor of 8 in the space of two...

Paid nearly £1200 for last years premium. Dog was covered for up to £15000 a year lifetime cover. Dog had a lump which vet wasnt sure off. Had op turned out to be fat and was charged nearly £2500. Insurer wouldnt pay xrays ,wouldnt pay blood tests etc...

Absolute joke of a firm paid insurance for 2 dogs with these scammers. Put in a claim declined it straightaway no explanation asked for a review point blank refused. Underwritten by the worst Underwriters ever Pinnacle shocking firm. DO NOT USE either of...

Took out a policy at the London Horse Show for 3 of our horses, however it seems they lied to people to get them to take out policies at the show and they cancelled our policy because I didnt want to spend over a thousand pounds more to cover them as they...

Awful day light robbery! Do not use this company for your pet… once they suck you in with a cheap price they’ve got you and there is nothing you can do but pay what ever they say! They have almost doubled my premium because I claimed this year even though...