After my mother being taken seriously ill in Ireland, I had to fly home at the last minute and had no choice but to put my dog into kennels. After arriving home was informed that my Mother was not going to make it and as a result I had to extend my time...

Be very careful if you are sent a renewal. A sudden exclusion was applied to mine.

Myself and my vet could not understand it, other than PetPlan trying to save on costs of people making claims perhaps? My vet was so adamant that they submitted a full...

I took out my dogs policy with this company Bought by many pet insurance 2 years ago when my dog was 3 , he is now 5 years old despite me never making a claim his policy price has increased every year , his insurance renewal Is due this month , I have...

Agree with past reviews that premiums have increased through the roof since I took out policy 5 years ago. I had never made a claim until this year. After waiting for 20 days, which they advise on their website I phoned to chase up claim. Had to hold for...

cancelled my policy as it has doubled and they took the payment out anyway . Phne them and they say 3/ 5 day and will be in your account after 7 i phone back and now they are saying another 7/14 days .why in this day and age should anybody have to wait 3...

Still ongoing trying to resolve and claim back monies for ongoing condition. Poor communication and no explanation for actions taken by Tesco. I have to ask the vets for updates on my claims, how bad is that?

I wish I had known about this site before...

I cannot praise this company enough simple claims system. Very quick replies. Customer service was outstanding genuine helpful and sympathetic people. Top marks x

Couldn’t recommend pet protect enough. Received money within a week of sending my claim form.
Very easy and quick service

I didn't expect my claim to be processed as easily as it was during lockdown. My dog is still having continued treatment, so lets hope they keep up the good work

The contact for the claim with the company was largely through the online chat service due to covid19. We submitted details but then after claim was approved we were told the bank details were incorrect. So we submitted them again, waited a week, no...