Since pinnacle have taken over from Allianz the insurance has gone massively down hill. It seems like a complete shambles. I’ve been with Sainsbury’s for about 9-10 years and prior to the take over they were excellent. If my dog didn’t have existing...

My dog has been insured by Sainsbury’s pet insurance for 7 years. Now that they have replaced Allianz with Pinnacle as underwriters it seems that they have no intention of honouring policies underwritten by Allianz and have an endless stream of unlikely...

Took weeks to receive money back. Bill was £285 and my excess was £120. I got £100 back as they had took off an extra money off for hidden fees. Spoke to customer services to cancel policy and he was extremely rude and obnoxious. Now with a more reputable...

Never claimed in 10 years of having 3 pets covered.
First claim for dental treatment refused on the basis that the vet records say tartar seen 3 years ago. We were never informed. Nothing on the records at the 2019 or 2020 check ups.
I expected better...

We took out Sainsbury’s pet insurance for our yorkie cross Milo, and never regretted it. Vet assist was a god send when we were away and he became ill.
We sadly lost our beloved dog at the start of the year, customer service was fantastic and the claims...

Im insured with the at present for two dogs, one has just been diagnosed with cancer in the policy documents it say if you are being referred to a specialist for treatment for scans etc you MUST contact them and tell them before you make the appointment...

Greedy, oh so greedy.
Annually increasing the policy cost by £100 for absolutely no reason.
I made one small claim in 2 years!

1st reason they gave me was aging. My dog aged from 2yo to 3yo. What kind of serious conditions are likely to develop at 3...

Always read small print , try every trick in the book not to pay out

Unprofessional company, they take your money and make every excuse under the sun to not pay for any one claim you make after years of being a loyal customer to them. Untrustworthy... avoid Animal Friends.

Very fast, efficient service, claim was settled and paid out quickly.
Would recommend taking out this pet insurance