I have put two claims in and on both occasions the service was efficient and easy making your experience with no stress highly recommend

I had to euthanize my dog of 15 years and was told I could not make a claim as she had died of old age. She was old yes but come on no compassion. Happy to take my money for a number of years even though you knew her age. Disgusted,

After several months of treatment with antibiotics for a bacterial infection our vet advised surgery to remedy the problem. After surgery our vet very kindly submitted our claim form for the full cost of treatment which was £446.48. I understood that my...

I'm chasing a claim I submitted 7 weeks ago online. I received an email confirming they'd received it but it hasn't been paid. Email to chase up via portal received no response. 2 phone calls with 2 different so-called advisers immensely frustrating. Both...

This is a shambles of an insurance company. I'm in desperate need to speak to a human to find out if my cat will be covered for overnight hospital stay and there NO WAY of speaking to a HUMAN or any way of getting an immediate response. I had to send...

I write this in Disbelief that after 10 Years of paying in and never making a claim, My very 1st Claim has been declined. We took our Irish setter to the Vets to have a look at his Eye and give him a check over, They gave us some drops for his eye, and...

My dog needed urgent surgery to save his life. Customer service was great but trying to get the claim processed was hard, even my vet who spoke to them said they are the worst insurance company they have had to deal with.
Very difficult to deal with when...

Fantastic service. So helpful and went that extra mile to make sure everything was ok for our pets operation.
Couldn’t recommend them high enough. So glad we have insurance from them.

What a con, had to put dog down for medical reasons costing me £100, excess = £99 with %20 co-payment charge on the £1 remainder which means only 80p is returned. What a absolute joke of a company, spoke to advisors who were useless and gave the wrong...

We have a little cross breed Sheltie / Border Collie called Misty. She has never had a day’s illness in her life but we have always paid for pet insurance. After 13 years Misty caught an infection and very nearly died. Her vet treatment over three days...