I write this in Disbelief that after 10 Years of paying in and never making a claim, My very 1st Claim has been declined. We took our Irish setter to the Vets to have a look at his Eye and give him a check over, They gave us some drops for his eye, and also after checking him over found a small lump. They removed a bit of liquid from the lump to send off to test for anything sinister this came back clear. The Bill was for £165.59.
as we are responsible for the first £125.00 I sent in a claim for the £39.59 the money over the £125.00. The Claim came back declined - the reason they say is we have to pay the first £125.00 for both. £125 for the Eye & £125.00 for the Lump. You could not make it up, I must have paid them at least £10,000 over the 10 years I have been with them and never made a claim
I will never use them again.
Very disappointed with PetPlan
Irish Setter
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They are all like this. They are just looking for an excuse not to pay but very happy to take your money and are constantly increasing the price expecially as with life time policies you are essentially trapped with one supplier. It is much better idea to open a saving account for your pet and pay into it £30 or if you can afford £50 pounds every month