My cat had a number of claims and later had ongoing health issues. Sainsbury’s paid out without any quibble. The process was relatively easy, although it did change and it took investigation to find out what I needed to do.

Terrible company who just take your money and refuse to pay out. I had the best policy you can get with this company. Never claimed and my pet has never been ill until now. He is very unwell and insurance refused to pay out even though my vet sent further...

I have used Tesco pet insurance for my Lurcher Monty for the last five years until we very sadly had to let him go due to an aggressive cancer.
Tesco have been absolutely brilliant for the whole of the five years. Monty, being a lurcher, was always...

I used to have Tesco pet insurance, when my dog got attacked by another dog, I sent the claim out, almost got my claim the next day straight away. I changed to Animal Friends insurance last year. My dog had two tumors removed this year, after sent out the...

DO NOT TRUST THIS COMPANY TO INSURE YOUR PET - I am disgusted with this company. Our dog could not walk and had pooring diarrhea so we took him to the emergency vet. They x-rayed him to check for obstructions in his stomach. We sent the claim in and...

his has now been passed onto the financial ombudsman for review. I will also be notifying all social media platforms of the disgraceful service we have received. I would never recommend you ever. You are not an animal friends! Your blatantly rip customers...

Don’t use admiral they tell you are covered.until you need a claim .they told me I was covered for dentistry but when my dog needed tooth work. They said only if it’s been involved in a accident.

I have been a customer for a few years now. I had to make 2 claims for operations on my pet dogs. The claims process was easy to do, very helpful customer service and advice.

I have 4 cats insured with this company. One of my cats has had vet bills in excess of £6000 this past year for a spinal problem, they have paid their share each time. My side has been around £1500 but I knew this because I actually read my policy...

I complained to Animal Friends about them capping certain elements of my claim, as my policy does not mention any caps at all (not even in the small-print!) – Animal Friends would not change their initial decision, so I ended up having to pursue it...