I complained to Animal Friends about them capping certain elements of my claim, as my policy does not mention any caps at all (not even in the small-print!) – Animal Friends would not change their initial decision, so I ended up having to pursue it through the Financial Ombudsman Service (who ruled in my favour). If your claim has been capped/ refused etc., please check your policy T&Cs to ensure the decision is in line with what your policy states (as in my case it certainly wasn’t…& looking at other review sites & forums it seems I may not be the only one this has happened to either!).
Breed
Mixed Breed
Species:
Cat
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