I used to have Tesco pet insurance, when my dog got attacked by another dog, I sent the claim out, almost got my claim the next day straight away. I changed to Animal Friends insurance last year. My dog had two tumors removed this year, after sent out the claim documents, first, they wrote me an email said that I didn't sign (BUT I DID). Refilled the form again, sent them out, after another 10 days, I chated someone from the online customer service, then he said I will receive my claim by the end of the day. Two days later, nothing happened, have to chased again, and they said my claim is not even been processed yet. Asked me to wait for another 3 working days. I will never buy the insurance from them ever again.
Mixed Breed
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