With a huge range of cat, dog and horse insurance policies on the market, it can be hard to pick the policy and provider that best fits your needs and budget.

We ask pet and horse owners who are customers of the UK’s leading insurance providers to share their experiences and help other owners like you, choose the best pet or horse insurance policy type and provider. 

Please read some of the thousands of pet insurance reviews from other owners and leave your own review if you are a customer, too. All the inside information on the service and support the insurance companies provide, and how easy or complex they make it to submit and get a claim paid, helps others make an informed choice. Your views can also encourage our insurance companies to offer the best possible service they can.

Once you’ve narrowed down your options click through our site links on your chosen insurer's page to get a quote and help us to help pets and equines in need through our charity donations

We need your review!

We want to give pet and horse owners lots of real customer reviews to read when deciding on the right policy for them and their animals so we need new reviews from you! 

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Pet insurance reviews

Insurer: Petplan
By:
Ella
Posted: 23/10/2014
5

They may not be the cheapest plan out there, but Petplan provides great cover. We have been with them over 10 years and never have any issues with claims. Payments are quick and customer service is very friendly.

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Insurer: Animal Friends
By:
Cathryn Donoghue
Posted: 22/10/2014
5

I had my dog Barney i sured with animal friends and only had to make one claim which was dealt with quickly. Barney passed away recently and i got a hand signed letter from there MD Elaine offering her condolences. Its clear they are a company that cares...

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Insurer: Petplan
By:
Caz
Posted: 22/10/2014
1

I insured my cat with Petplan. They will fight tooth and nail to not pay you. They will even have the nerve to then re-send your insurance documents with additional costs they add onto your policy for their inconvenience.

They will also add onto the...

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Insurer: Animal Friends
By:
K Robinson
Posted: 22/10/2014
1

Great initial price, but when they wriggle out of paying a claim that leaves you not only £200+ out of pocket plus without future cover for a congenital condition that wasn't even linked to the claim, the price doesn't seem too cheap!

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By:
Mary and Mike
Posted: 21/10/2014
1

SAINSBURYS will do anything to avoid paying a claim. 'Your dog's complaint relates to a condition encountered before purchasing the policy. 'Lies of course. The latest tactic? 'Your claim (sent weeks ago) may be in the post room and we are not allowed...

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Insurer: Animal Friends
By:
Trish
Posted: 20/10/2014
1

I have paid into this insurance for over 11 years with no claims. My cat now has a respiratory problem and I thought she would be covered for as long as the condition was there but they have said it will end in a couple of months. So what was the point of...

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By:
Claire Boon
Posted: 18/10/2014
1

Rang Tesco on Tuesday to advise them that our 17 year old cat had had to be put to sleep, told them I needed to cancel the policy,the idiot on the other end of the phone then wished me in a very cheery voice to have a lovely evening, which I feed was very...

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By:
Vic Botterill
Posted: 17/10/2014
3

I have been with them two years and about to consider a third year. Dog is 6 years old. Never made a claim. No previous or current claimable conditions. In excellent health. First year reasonable. Last year rose by over £100 but negotiated it down to just...

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