Very off hand patronising woman dealt with my call. Have been with this company for many years for one of my dogs. My other two dogs are insured with another company. I have now cancelled my policy with Animal Friends. Avoid this company at all costs...

Paid out promptly, dealt with my vets direct after surgery on my shar pei! Would recommend for sure, great customer service too!!

I am really disgusted with the poor service of paying out a claim. My dog has cancer and is being treated by an oncologist, at a practice over 100 miles away from our home. (my vet referred my dog there). This is soooo expensive, being in the thousands...

Years after a soft tissue injury on left hind leg of dog ( now 8 ) is suffering from hip displacier in the right side. Refused to pay out as they said the condition is bi lateral so i have wasted Thousands of pounds for nothing. Her treatment is going to...

Just moved my 3 pets over to Animal Friends Insurance given all of their industry awards, "Best claims service for the industry" etc. Beginning to wish I had found this website sooner though...never having had to make a claim before for my lovely...

No claims had been necessary during the life of our lurcher until she was 9yrs old, when she developed a type of cancer. Sainsbury's paid out without a quibble for all the treatment over 9 months, even for treatments in France. We did have to pay the...

My dog PRUDENCE recently had surgery on her foot. The claim was settled directly with the vet by Vetsure so I didn't have to worry about it, and was settled quickly with no fuss.
The policy premiums are not the cheapest, but you get what you pay for!

Have had my dog insured with Tesco since we got him at the age of two months old. There were no problems with the claims we made. They were paid out within about three weeks. However the premiums which rose gradually until he was about 8 years old then...

Phoned to say received my claim form, then denied all knowledge. Have phoned every day for two weeks and they never call back and I'm still waiting, despite them saying most claims settled within 5 days. Very very rude staff

I changed all my pet's insurance over to animal friends as I thought there was good ethics behind the company. I was wrong. I have had my 9 year old bitch insured all her life and never claimed a thing. She recently had mastitus and it cost me £500 in...