We are so grateful to vetsmedi for getting our claim paid! It's been a stressfull time with both doggies getting poorly at the same time and then we thought there would be some issues with the claim but they have been so helpful on the phone. Always...

Four weeks after taking out pet insurance for our 7 year old springer a lump developed on her head which the vet diagnosed as a tumour and advised an operation to remove. Thankfully the tumour was benign.
I requested a claims form which I submitted and...

never had a problem yet with a claim very quick and helpful phone contact.

Maybe I did not fully understand the lifetime cover. I really did not need the premium cover for my Jack Russell dog. £24 per month is a bit steep I have gone elsewhere for standard cover at £9 a month

Got lifetime Insurance for one of our dogs earlier this year and had to make a claim in October for what could be an ongoing health issue. The claim form was sent via the vet and received really nice letter within 2 weeks wishing dog a speedy recovery and...

My vet recommended that my dog be operated on for a retained testicle. I rang Tesco before deciding to go ahead with this type of operation which is purely preventative surgery for possible health problems in later life to check that he would be covered...

Very friendly and helpful on the phone and had no hesitation in moving to them. Been with the current provider for 5 years and they had a 28 day payment plan with the costs being ramped up every year and slammed on £189 excess because he is a Golden...

very easy website to get quote and proceed with the cover. Staff helpful with queries and generally a really good service so far

Excellent service. Paid out insurance promptly would certainly recommend. Will use animal friends again for pet insurance.

Same issue as Neil Vittles below. Excess increased after one year with no explanation or notification until after the policy was automatically renewed. The product was not as sold. Yearly increasing excess is quite a pertinent point to be disclosed during...