With a huge range of cat, dog and horse insurance policies on the market, it can be hard to pick the policy and provider that best fits your needs and budget.

We ask pet and horse owners who are customers of the UK’s leading insurance providers to share their experiences and help other owners like you, choose the best pet or horse insurance policy type and provider. 

Please read some of the thousands of pet insurance reviews from other owners and leave your own review if you are a customer, too. All the inside information on the service and support the insurance companies provide, and how easy or complex they make it to submit and get a claim paid, helps others make an informed choice. Your views can also encourage our insurance companies to offer the best possible service they can.

Once you’ve narrowed down your options click through our site links on your chosen insurer's page to get a quote and help us to help pets and equines in need through our charity donations

We need your review!

We want to give pet and horse owners lots of real customer reviews to read when deciding on the right policy for them and their animals so we need new reviews from you! 

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Pet insurance reviews

Insurer: Petplan
By:
Leigh
Posted: 02/09/2016
2

I've have been with pet plan since I met my puppy 14 years ago. They have supported him through operations due to discuss problems and a broken leg. There have been no problems in getting claims resolved however when I took out the policy, my cover was...

Breed

Chihuahua (Short Coat)

Species:
Dog
By:
Daisy
Posted: 01/09/2016
5

Thank you so much for the brilliant service you were more than sympathetic and Sarah was genuine, kind and supportive. It's great to know there is such good service at the end of the phone call. We have been recommending you to all of our friends!

Breed

Lowchen

Species:
Dog
Insurer: Animal Friends
By:
Neil Chivers
Posted: 30/08/2016
1

I will be avoiding this company at all costs in the future. They have just refused my claim for treatment of my pet dog Ben after 12 years of faithfully paying monthly premiums. We sadly lost Ben due to a type of bone cancer last month, but because of a...

Breed

Medium Mixed Breed (31 - 59 lbs)

Species:
Dog
By:
Sarah Gray
Posted: 30/08/2016
1

This company is awful. In all the years we have been with them we have only recently put in two claims, neither of which it seems they will honour. The liver mediation my dog needs to be well has been recently deemed by Tesco's as a supplement, not...

Breed

West Highland White Terrier

Species:
Dog
By:
Staffy lover
Posted: 26/08/2016
1

My premiums trebled over 3 years to the point that I had to reduce the cover to be able to afford 2 my dogs being covered.
I think that £450.00 per month is excessive in anyone's book, I reduced the cover to the minimum but it was still £220 each month...

Breed

Staffordshire Bull Terrier

Species:
Dog
Insurer: Animal Friends
By:
Scott Currie
Posted: 24/08/2016
1

Our Dog, Rani, has RECENTLY been diagnosed as having arthritis. We weren't aware we could claim on such a condition, but our vet said we could, so put the claim in, based on this diagnosis.
Our claim has been turned down based on the arthritis, being an...

Breed

Labrador Retriever (Black)

Species:
Dog
By:
Sue Hawkins
Posted: 23/08/2016
5

Whilst I have only just signed up to this company I can only comment on my first impression. Easy to join and a Sooooo much more realistic premium. I have been loyal to my previous provider for over 5 years and was horrified to see my premiums cranked up...

Breed

Labrador Retriever

Species:
Dog
By:
Scott
Posted: 17/08/2016
1

Joined Kennel Club insurance as I had a free trial when I bought my puppy and, stupidly, thought the Kennel Club name would guarantee some standard of service. The price doubled within a year. I was told as I'd made a claim I was tied into another year at...

Breed

Spinone Italiano

Species:
Dog
By:
Lola
Posted: 15/08/2016
5

Just wanted to say that I notice from my bank statements that the claims for Lola have now been paid. Also, I wanted to thank you for the way you dealt with the slight hiccup with the claims which spanned the change of your underwriters, the way you dealt...

Breed

English Cocker Spaniel

Species:
Dog
By:
Suze
Posted: 14/08/2016
1

I have had dog insurance for 5years My dog had a problem withher ears in march 2013 and then again in September 2015 ,in June. 2016 she had more ear problems resulting in a perforated ear drum ,she was sedated so her ear could be cleaned and the bill was...

Breed

Lhasa Apso

Species:
Dog