renewal rip off,BIG TIME

1

DO NOT renew your pet insurance with more than,my renewal just came through in the post,shocked on the increase from last yr so went onto website as a new customer,all details identical to existing policy,shocked,over £130 less,rang company to ask how this could be,but couldnt match it!!!!!!.
i told the lady that i would renew online and not carry on existing,she said that was thing to do.
NO LOYALTY at all to existing customers.
GET A GRIP more than!!!!!!

Breed

Small Mixed Breed (11 - 30 lbs)

Species:
Dog

Leave a comment

Posted: 31/10/2016
By:  

I'm with Tesco pet insurance and they did the exact same to me and i was advised to put it through as a new customer. its stupid! when i told them the price i saw online as a new customer, the response i got was, "that's for new customers only". companies need to start treating their existing customers better!

Posted: 28/12/2016
By:  

Same with me last 3 years "more than" premium renewal up %30 each year no change in circumstances apart from my dogs age 3 to 6 as the above says you have to challange the renewal every year.