I have just switched from Petplan to this company due to Petplan premiums increasing too much this time. I found lifetime pet covers website so easy to use, and very clear so I did not feel like I was being misled in anyway. When I emailed Robert with a...

Having just received renewal for our working Lab, wanted to see if we could reduce the cost elsewhere. Discovered Lifetime Pet cover, and same cover for just over half the price, will certainly be checking them out again when our other dogs insurance is...

Never ever insure your pet with e&l. Having paid £45 per month for 10 years without a claim, I made my first claim only to be told my excess was £220 and 20% of the remaining bill. To add to my misery I cannot cancel now a he will have a pre existing...

I have been with Petplan for ten years (with my two older cats), as well as a further 9 years for the previous generation of cats. I had thought that I was on a plan for life cover for the two older ones). Turns out that I wasn't. OK, my fault. I am even...

Avoid at all costs! I wish I had!!!
They should be taken to trading standards using a name like "Animal Friends"!!

Dog owners beware!! If your dog suddenly becomes ill, starts hyperventilating and then begins to struggle to breathe, Animal Friends pet insurance DO NOT deem this to be imminently 'life-endagering' and will refuse to pay your out of hours vet's fee! So...

Dog owners beware!! If your dog suddenly becomes ill, starts hyperventilating and then begins to struggle to breathe, Animal Friends pet insurance DO NOT deem this to be imminently 'life-endagering' and will refuse to pay your out of hours vet's fee! So...

the website is basically useless and crashes - so you are unsure if you have insurance
you believ you are doing a direct debit payment rather than a point of sale payment and they store your card detials for future use!
they dont inform you of any issues...

My Whippet required an operation in December 2016, I am still waiting for the £420 aprox from them, can't even get them to reply to my emails. Same old story that I missed something off the form so they had to go back to the vet for more info, I ring them...

Avoid this company, three months later and im still waiting for the refund of £1200.00, they was meant to pay my vet direct however they kept calling me for payment as it was so delayed...I have now paid the vet direct..everytime I call tesco they tell me...