I have had a policy with them for 2 years and all of a sudden at the renewal the price has jumped up. I shopped around and found lots of other much better deals, i phoned them to see if they would match any and they wouldn't so i cancelled my policy. The following week i checked my bank statement and they had taken money out of my account. So i phone them up, spent ages on hold, and when i finally got through to someone to explain the situation they said they would refund the money. I paid via direct debit but that said the refund HAD to be sent by cheque and would probably take two weeks. I can't say that i would recommend their customer service as when i said this wasn't good enough and asked to speak to the complaints department she wouldn't let me.