I have peace at mind knowing that should anything happen to my little Hugo he will be well insured and looked after through this company. I especially like the fact that he will be referred to whichever treatment centre by our vet and not have a treatment...

I work in a veterinary practice & submit most of the claim forms, we will not do direct claims with E & l as they are so bad! we only have one ongoing direct claim with them at the moment & I have to chase them up for payment every time & this usually...

We have had insurance for our lovely dog for the past 3 years with Animal Friends. Sadly, we had to have her put to sleep on Saturday due to severe arthritis. I called them to cancel the insurance today and they guy I spoke to didn't even say how sorry he...

Feel totally ripped off. You do the right thing by insuring your per, we have insured our dog since birth with morethan, he had a one off operation to remove in infection on his paw and they a tripled the premium. There should be a limit to how much...

Sainsbury's are happy to take the monthly payments but when you have to claim they try everything to get out of paying out. I believe being over weight is a health condition and I should have declared it. Spoke to the vet and they've never had that before...

I have a almost 9 year old bichon frise I was told she has a slight heart murmur around 2 1/2 years ago but was told not to worry and she needed no medicine after taking her to the vets last week with breathing problems she has enlarged heart and now...

Just gone from £136 up to £236 a month
Sainsbury's you're a JOKE

“Dear Vetsure Team,

I wanted to say a huge thank you to everyone at Vetsure for facilitating our recent claim. As Charlie is a rescue dog, I thought it would be prudent to take out a good policy in case of the unforeseen happening. I’m glad I did. He...

Unfortunately I had to make a claim as my dog developed osteoarthritis at less than 3 years of age. The policy documents are clearly worded.The claim was dealt with fairly and the company paid the vets directly. The staff that I dealt with on the...

I placed a claim with E&L for one of my cats back in February, I still have not been paid, they told me that they have a backload of claims at present! Totally unacceptable, thank goodness the claim was not for a considerable amount. I would recommend...