Following the death of my cat on 5/4/17 I notified E&L requesting a claim form, eventually I received the form and posted it back to them.I received a confirmation email on 21/04/17 saying they had received claim form. I was really impressed by the quick response, I have not heard anything since despite me emaiing twice and even given them an alternative email address.It was stressful enough losing a family member but feel like they are now playing god as to whether my claim is going to be accepted