Puppy came with a free month of Petplan policy. I started to look round for a policy and thought, oh well, the vet seems to advertise this company, I'll go with them. Did it all on line and they swiftly took the money from my bank account. That was over a month ago and after emailing them, phoning them I have not received a policy, apology or a phone call. I have now had to go through my bank to get my money back. If this is what their like at this stage heaven help if you need to make a claim!