they catch you out!


If you have submitted a claim and you receive a message from Animal Friends questioning the onset of symptoms PLEASE watch out and speak to your vet before responding because they simply catch out honest customers. My dog was diagnosed with cystitis and underwent £400 of diagnostic tests. They sent me an e mail asking when symptoms started (vomiting) I admitted that she had brought up saliva occasionally as a puppy and they are refusing to cover it because they say it is a pre-existing condition!


Small Mixed Breed (11 - 30 lbs)


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Posted: 18/07/2017

The same has happened to me.Total amount £127.55 claimed. After 2 months and 3 phone calls finally received a payment of £15.35 Policy excess £99 less 35% 'co-payment'because our cat is over 10