The entire process was easy and clear, good service. Fortunately we haven't had to claim yet but the overall experience makes me trust that of we were to that it would clear and simple.

Have taken out insurance but was disappointed that I was unable to get my free 5 weeks as the online form link via my vet appeared not to work and nobody called me back despite 2 requests. I hope the service if I need to use it is more reliable.

I have insured my horses and dogs since 1969 with various insurance companies and Vetsure is the best I have come across. Although I have yet to make a claim (long may that last!) the fact that my Vet recommended them for my puppy was enough for me. The...

Impressed with cover and overall cost. Telephone staff were excellent in explaing all the policies on offer without any evidence of hard selling.

Exclusions placed on policy 5 months after policy start date, just so they didn't have to pay claim.

This company are cheap for a reason, they are hopeless. They take months to pay out but only after being hassled constantly, deduct everything they can and make every excuse they can to not pay out.
I would give them 0 if that were possible.
Seven months...

DO NOT USE THIS COMPANY
They are happy to take your money but do everything in their power not to pay out.
Customer service bad and slow to even look at your claim.

We have had our dog insured for 9 years and we have made 2 claims, 1 in 2013 to remove a lump on eyelid so not expensive and a 2nd claim last year for lump removal on his body, again not a large claim. They have steadily increased our premiums and this...

Out of hours claim for a sunday afternoon. German Shepherd had multiple cuts and a torn corner of the eye. A few areas needed stitching. Submitted the claim on the friday via email with scanned copies of itemised bill from vet and all insurance forms...

This was one of only two companies able to cover my cat's ongoing urinary condition (after 2 years symptom free) and was a lot cheaper than others.