I changed from more than after 6 years of hikes even though only 1 claim for eye infection and one for cruciate ligament. Thought i was locked in due to pre existing condition rules everywhere but fab to be able to change as pre existing are not counted...

My cat was insured for 3 years with Animal Friends when decided not to renew after lots of hassle/pay 2 excesses of £99 has he was seen by emergencyvet (out of hours)own vet so said it was 2 claims. Was going to charge to cancel so let the policy run to...

I have insurance for my dog who is now 3years old recent unexplained limp. 1st call handler just wanted to spout about how much they pay for Crucial ligament injury. I only rang to ask for a continuation form for my vet, was told don't do that! rang again...

Absolutely revolting customer service. My mother's cat had a health issue over several months with the vet trying out various treatments. When it came to the claim the vet was slow to respond and even failed to send information they promised they would...

After waiting 10 weeks and me constantly phoning them ,they have refused my claim ,but didn't tell me ,operator said they had forgotten to send me a letter ,I have now cancelled both my dogs insurance and the complaint is now with insurance ombudsman this...

After sainsburys put up the price once again with no claim in last 2 years I looked elsewhere , I found lifetime pet insurance the best deal by far for my pet

I am just dealing with Sainsbury's now. Absolute nightmare. Clearly they are trying to get out of paying. I intend to report Insurance ombudsman, and my MP. Sick of these companies taking money under false pretences. I would never recommend...

Do not buy Pet Plan Policy - Ready to take your money. Poor Service and any reason to put an exclusion on a pets health. Just like others - it's only today I have received a policy document after buying the policy in January 2017. 9 months later!! I...

I took out a policy based on an agreement that certain exclusions would not be in place, when paperwork came through (which I had to chase 3 times for) it had included exclusions. Liased with vet and Petplan to agree that again exclusions should not have...

I found the quote to be amazing value, the wording was straightforward and the staff very helpfully sent through paper copies when requested. Have already recommended to 2 other people