PetPlan are not the company they claim to be. My dog was diagnosed with a skin allergy in September 2018 and requires monthly medication. Petplan then refuse to pay placing an exclusion on the policy as she had a scratched nose in November 2015 which was a single visit to the vet to make sure it was ok and no further treatment was needed.
Even my vet got involved and supported me but Petplan refuse to budge.
Petplan will use any excuse to avoid paying but are happy to take your premium.
I referred the matter to the financial ombudsman who are powerless to assist as insurers can randomly throw exclusions around at will.