Recommended
by reviewer
With a huge range of cat, dog and horse insurance policies on the market, it can be hard to pick the policy and provider that best fits your needs and budget.
We ask pet and horse owners who are customers of the UK’s leading insurance providers to share their experiences and help other owners like you, choose the best pet or horse insurance policy type and provider.
Please read some of the thousands of pet insurance reviews from other owners and leave your own review if you are a customer, too. All the inside information on the service and support the insurance companies provide, and how easy or complex they make it to submit and get a claim paid, helps others make an informed choice. Your views can also encourage our insurance companies to offer the best possible service they can.
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Pet insurance reviews
RENEWAL IN ….
last year £116.00 a month, this year £231.84 (2 greyhound) won’t even change my direct debit date!!
You decide!!!
Breed
Greyhound
Species:
Dog
We've now been waiting almost three months for our claim to be paid, despite submitting our paperwork the day it was requested.
Extremely disappointing service.
Breed
Mixed Breed
Species:
Dog
absolute shockers and in my opinion dishonest - obscure T&Cs mean that customers are constantly feeling ripped off! If Dog illness begins before renewal date and treatment carries on through renewal the claim is treated as 2 claims, in that the customer...
Breed
Cockapoo
Species:
Dog
Many pets have had my claim over a month and have not bothered to respond to a single email I have sent chasing them for an update and for them to make payment.
Because of these unnecessary delays, and often deliberately spiteful slow replies, I have...
Breed
Mixed Breed
Species:
Dog
Recommended
by reviewer
Charge me two excess £198 for the same medical issue because first treatment was in the first year of policy and the second treatment (3 weeks later) was in the second year of the policy.. What a CON!
Breed
Mixed Breed
Species:
Dog
This company does not appear to have a proper claims handling system or enough staff to process claims. You send your invoices to a weird email address and hope they will pick them up, properly allocate them and pay out. My experience has been that...
Breed
English Setter
Species:
Dog
I paid for 13 years all your great adverts on TV your better off taking your family pet to a butcher, I have no looks on your business and if anyone had has any knowledge of how operate. They would be better better off saving the fifty pounds a month...
Breed
Mixed Breed
Species:
Dog
Utterly appalling. My claim has still not been paid after 10 weeks. Never dealt with an insurance company like it. It’s totally pointless having a policy. Whatever you do, don’t get their insurance if you have a rescue animal. Utterly buzzard experience...
Breed
Mixed Breed
Species:
Cat