Absolute charlatans don’t let you know what’s happening with claims, drag their feet and don’t pay. Quibble over every detail of the vets notes and generally make it impossible to claim. They are quick enough to take your payments each year but have no...

Still waiting 7 weeks for claim rang and was assured payment within 5 days after waiting 5 weeks still waiting. Was told had unusual volume of claims to deal with. Utter rubbish, same excuse used every time we are no longer in the height of COVID so...

I have been waiting for over 6 weeks for someone to assess my small and pretty straightforward claim. I have tried to email and to phone on several occasions without success. Either I receive no reply, or I wait for over 30 mins on the phone to be told...

Absolutely abysmal, my renewal quote was double, so wanted to cancel, only problem is you can only do this by telephone, guess what they do not answer your phone call, after 10 days and numerous telephone calls 2 and 3 a day waiting on hold with the same...

Avoid like the plague. Have been with this diabolical company for 10yrs + and was loyal as was under the impression that this was a life time policy as long as no break in payments , as was told originally. Never claimed. Now my lab Cassie is older they...

My Cavapoo had sudden organ failure 3 days before his 14th birthday. The vets confirmed there was nothing they could do and administered a mild sedative until my son could arrive to say his goodbyes. We arranged for a Vet to come to our home and...

I wish I'd see all the reviews before. My doggo, 7yo, required urgent surgery and so and we experienced dreadful sevice saying 5 working days! Vets were calling them that I am not able to afford the service and explained they are willing to do exception...

Every claim has taken over 2 months to pay out, sometimes 3 months. Complaining achieves nothing. Managers only correspond via email and deflect your complaint back to the admin staff who have not processed the claim correctly. An official complaint...

My little Tibetan Spaniel cross had a bad bout of gastroenteritis recently. Claim was dealt with to a high standard with several emails on progress. Thank you so much. Would definitely recommend.

easy to set up a new account and a good overall price for the service they supply.