One claim from early January wasn't finalised until late June, and another claim took almost as long from March-time. Emails go to nowhere, responses are limited, if at all and updates are non-existent.

We have paid insurance for eight years with no claims. This year our dog had a minor ear procedure and Petpaln paid 19p of the £250 claim. When we disputed this with Petplan they agreed this didn't seem right and said they would investigate and get back...

After switching to Sainsbury’s and having to use insurance for the first time ever all I can say is TERRIBLE. The claims process is a nuisance and my vet surgery hates dealing with them as they don’t do pre authorisation for procedures leaving you with a...

Never made a claim in 5 years for my dog. Recently he had an ear infection which cost over £500 to resolve. Direct Line decided as he had an ear infection in 2019 this was a recurring illness and turned down claim. Vet wrote to them saying in his opinion...

Disgraceful company wants to increase my premium for each cat after 8 years from 15.37 to 27.35 yet never had a claim other year was told cos of age excess etc goes up ok fair enough and now they blame risk factors best thing is on a price comparison site...

Bought By Many - brilliant company, ManyPets - Disgraceful!!
What on earth has happened to the company I used to recommend to all my friends?? Put a claim in for my dogs operation on 16th June, now 30th August and nothing. They do not answer emails and...

We paid for insurance for 7 years for our larador. When we finally claimed for cancer we were advised that the type of cancer was not covered.

They will not help at all be paying them for no reason

Luckily I haven’t had to claim on my insurance; however the policy has ample insurance for my pet, at a sensible price. Setting up the policy was simple and I have saved a great deal of money for superior cover.

Timmy may only be 5 months old but already the insurance company have been helpful in answering my questions both honestly and in a caring manner (even when they had to tell me his puppy teeth removal wasn't covered!). But now a grass seed up his nose...