Initial premiums are great £5.20 for kitten in 2006....cat now 15yrs old premium increased this year by 38% this year to £64 per month, from £46 last year.
They did the same with our old greyhound, in his last year aged 14 his premium was £300 per month...

When my husband died earlier this year I rang Petplan and asked for the policy for our dog to be put into my name only. Simple enough you would think. They made it so difficult and complicated , even asking me to send them my husbands will! I dealt with...

I'm genuinely blown away by how poor the service has been from Animal Friends. They will basically do and say anything to avoid paying out. Initially they refused our claim saying that is was a pre-existing condition based on a note in our dog's file...

Never use animal friends. When I tried to claim for my dogs torn ligament they would not authorise the payment until my vet could prove it was not caused by her knee.5 years I had paid monthly, not worth the money. All I needed at a very stressful time...

Policy originally easy to set up and competitively priced. Could do with an email system for claims notification/ processing.
As it is you can notify via email, company then send a claim form that has to be printed out and completed by hand before being...

Our 3 year old Cocker Spaniel was diagnosed with a serious heart condition in March 2021 and given only a few months to live which was a shock. The vets bills mounted quickly as she required intensive care before being let home with expensive medications...

Been a dog owner for 14 years, never had to make a claim before. First time I claimed for surgery on my dogs eye, they came up with excuse after excuse why not to pay out. Eventually rejected my claim as they considered it to be a pre-existing probem...

I had no hassle with a claim for my dog at all - i filled in a form, dropped it off at the vets and from then on all it sorted itself with email updates.

The claim was quick and easy

Had to chase and chase but the claim was eventually settled. Have changed insurer.