We insured our dog with AFI for the entire 16.5 years we had her. We put in a few claims over the years and these were efficiently and sensibly handled. The team there were always friendly and an absolute pleasure to deal with. We chose AFI because of...

13 years of loyal custom and multiple polices, one time I tried to make the claim and they will not pay out.
Stay away new customers they are just scam!

I am very disappointed by the way I have been treat by claiming my money back on a claim vet fees ..
I paid 115 pounds access thay owe me 80 pounds back ,I have been waiting 16 days phoned them four times in the last week ..the answer thay gave me was my...

Very reasonable premiums.
Great communication and when we unfortunately had to claim it was absolutely effortless. Made a frightening and traumatic experience much more bearable. Thank you so much for an exceptional service.

I have been with this company fo 4 years both my English bull terriers are insured with them. I have been delighted with the service and have recommended them to so many people. I now feel guilty about recommending them. I have received my new renual...

I took out pet insurance for my dog who, at the time was going through a phantom pregnancy. This led to a lump by one of her teats. The vet said it was probably to do with phantom pregnancy. It was only after I'd taken out the insurance and me paying...

I am so disappointed after being recommended by two friends I will let them know how dissatisfied I am

Awful. Website states 10 days fir claim to be assessed.. it took 60…

Declined came due a technical policy wording.. I contacted admiral prior to carrying on treatment that I the condition was covered and she said yes.. when claim actually went in got...

Have been with Sainsbury’s for 9 years. Luckily for me and then my boy was never ill.
Well he died suddenly at the age of 9 years 3 months. Couldn’t get any financial help with cremation or vets due to him being over 9.
Told them he had gone and policy...

I have used Sainsbury's pet insurance for 12 years. It used to be good, albeit expensive. In the past couple of years they have changed underwriters and the service is now absolutely appalling, especially when making a claim. They only accept claims...